Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,598 Reviews of Jim Hudson Ford - Service Center
Sort by
August 05, 2023
Bob Hargreaves has given me great service since we bought our Escape from you new in 2011. our Escape from you new in 2011. More
by RTGOBLE
Verified CustomerEmployees Worked With
August 05, 2023
Service was overall really good. The only issue I had was that the service took longer than I was told. It was supposed to be 2 1/2 hours to change the oil, rotate the tires and repl The only issue I had was that the service took longer than I was told. It was supposed to be 2 1/2 hours to change the oil, rotate the tires and replace the master cylinder that had a recall on it. Ended up being close to 4 hours, which normally I wouldn’t mind, except I was waiting at the dealership for the service to be completed. More
by eccaden
Employees Worked With
August 04, 2023
I am a Ford guy and I have been buying cars and trucks here for 28 years. The service department is great and always works hard to get my service and problems resolved as quickly as possible. I have a sma here for 28 years. The service department is great and always works hard to get my service and problems resolved as quickly as possible. I have a small fleet of seven vehicles and Bob works hard to keep me running and get me back on the road. More
by DAVID@PROTREESERVICESC.COM
Employees Worked With
August 04, 2023
The time it takes to get service for our F250 is too long. The service appears to be done correctly but 1 week to get a diagnosis?? The 2nd reason for my rating is that I was unable to use my new For long. The service appears to be done correctly but 1 week to get a diagnosis?? The 2nd reason for my rating is that I was unable to use my new Ford Pass Visa with 0% interest. I was told that the dealership should have the phone number to call in and get approval on a new card. I ended up having to charge $6,661 on my regular visa card. The service tech tried to find the number but ???? More
by RWOWAKA
Employees Worked With
Matt
August 04, 2023
Appointment was Friday at 7 am for 2017 Ford Fusion brake line recall and scope of 2.0L Eco confirming Fords poor engine design of coolant intrusion among EcoBoost engines. Tech was out and brake lines were line recall and scope of 2.0L Eco confirming Fords poor engine design of coolant intrusion among EcoBoost engines. Tech was out and brake lines weren't ordered for recall. Friday turned into Tuesday and the service writer Jacob Walmsley doesn't could care less. More
by bemery
Employees Worked With
Chris Walmsley
August 04, 2023
Great experience. Very helpful, professional staff. Would recommend this dealership to anyone. Keep up the good work! Very helpful, professional staff. Would recommend this dealership to anyone. Keep up the good work! More
by fmckinney63
August 04, 2023
Very impressed with the service - there was a recall on our Fusion and they had a mobile repair person come to fix it. Made life so so much easier!! Wish every dealer did that! our Fusion and they had a mobile repair person come to fix it. Made life so so much easier!! Wish every dealer did that! More
by BARBARAGARAND
Employees Worked With
I don't know the service persons name
August 04, 2023
Chris Thompson is what mekes your servic department excellent. He serves with honesty and professionalism. excellent. He serves with honesty and professionalism. More
by RUSS24
August 04, 2023
Nice great so smart eager to help funny at times looking ahead to the future of coming back to Jim Hudson Ford... ahead to the future of coming back to Jim Hudson Ford... More
by FRANKH525
August 04, 2023
Appointment made waiting short . Good service with commitment to serve customer. Next routine oil/filter change will be by appointment. Thanks Good service with commitment to serve customer. Next routine oil/filter change will be by appointment. Thanks More
by Whittle
