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Jim Hudson Ford - Service Center

Lexington, SC

4.7
1,598 Reviews

1,598 Reviews of Jim Hudson Ford - Service Center

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August 27, 2023

It was quick, and Shane Sharp was very kind and personable and helpful. I got 3 miles down the road and noticed the check engine light was on and wasn't on before. After going back I found out the More

by Gregdowey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Sharpe
August 27, 2023

Service was great, no problems other than he didn’t leave me any kind of report on my oil change. I do love the idea of having a technician come to my office! More

by micheleklawer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam
Aug 28, 2023 -

Jim Hudson Ford responded

Your review is much appreciated. If you have any further needs down the line, please feel free to let us know!

August 26, 2023

Easy do schedule, convenient to my life/work requirements, friendly staff (very kind). Would consider doing this option again vs.the shop. More

by micheledw227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Jim Hudson Ford responded

We want to convey our heartfelt thanks for sharing your experience.

August 26, 2023

Always a great experience at Jim Hudson Ford. Very professional and helpful in all aspects! More

by fmckinney63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Jim Hudson Ford responded

Thanks for the great review! We appreciate it and hope to do business with you again in the future.

August 26, 2023

Always great service. Staff is friendly and accommodating. I wouldn't go anywhere else for service. More

by STEVN.ROBERTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Dawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Roberts
Aug 28, 2023 -

Jim Hudson Ford responded

Thanks for the great review! We are so thrilled to hear about your experience with our team. We hope to do business with you again in the future.

August 26, 2023

Jim Hudson continues to out due themselves with a great purchasing experience. 3 time car buyer from this dealership, just based on their incredible customer service. Like Family!!! More

by SNHARVEY33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Dawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Dooley
Aug 28, 2023 -

Jim Hudson Ford responded

Thanks for your 5-star review! We sincerely appreciate your feedback.

August 26, 2023

Great customer service every time I get my car serviced. Easy to my appointments and quickly serviced in comfortable waiting room More

by mhpayne2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Jim Hudson Ford responded

We are delighted to learn about your positive experience at our dealership! We sincerely appreciate you taking the time to provide us with your feedback.

August 26, 2023

Had regular maintenance done. Added one issue, corrosion on one battery terminal. You charged me $50.00 for that. That is utterly ridiculous. I would think $20.00 or $25.00 would More

by KDINABINET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jake Wombsley
Aug 29, 2023 -

Jim Hudson Ford responded

We sincerely apologize for any frustration you experienced during your interaction with our dealership. Your feedback is highly valuable to us as we continuously improve our services. Please reach out to Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com

August 25, 2023

Forgot to put sticker on car for return. Had to return to have sticks placed. More

by HOTDOT24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Jim Hudson Ford responded

We sincerely apologize for any inconvenience you experienced during your interaction with our dealership. Your feedback is highly valuable to us as we continuously improve our services. Please reach out to Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com

August 24, 2023

Had a window issue and brought truck in right before closing time without an appointment. Could have been very easy for them to tell me "Bring it back in the morning" but guys in service department step More

by LSB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Jim Hudson Ford responded

Thanks for the great review! We are so thrilled to hear about your experience with our team. We hope to do business with you again in the future.

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