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Jim Hudson Ford - Service Center

Lexington, SC

4.7
1,598 Reviews

1,598 Reviews of Jim Hudson Ford - Service Center

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August 31, 2023

The customer service at this dealership It's great whether you are purchasing a vehicle or having one serviced. Shane Sharpe, my service advisor, got my truck checked in and ready for the service quic More

by ljsmith8390
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Sharpe--5 stars
Sep 01, 2023 -

Jim Hudson Ford responded

We're grateful for your positive review. Should you require any assistance, please don't hesitate to reach out!

August 31, 2023

Charged for something that was not performed. Very said to see the dishonesty in your employee’s. More

by BR3458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Risner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Terrell Hicks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Ellis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hargrave
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Sharpe.
Sep 01, 2023 -

Jim Hudson Ford responded

Can you please reach out to Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com and elaborate further about the services you were charged for. Thank you!

Sep 06, 2023 -

Jim Hudson Ford responded

We sincerely apologize for any frustration you experienced during your interaction with our dealership. Your feedback is highly valuable to us as we continuously improve our services. Please reach out to Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com

August 29, 2023

Always so easy to drop off and return when complete! Pleased with how easy it always is! More

by KIMBERLY22
Recommend Dealer
Yes
Employees Worked With
Jake Walmsley
Sep 01, 2023 -

Jim Hudson Ford responded

We're grateful for your positive review. Should you require any assistance, please don't hesitate to reach out!

August 29, 2023

Jake and the team did a fantastic job helping me and even got me a loaner vehicle so that I could get my errands done while they worked on my car. More

by emilyjumper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Walmsley
Sep 01, 2023 -

Jim Hudson Ford responded

Thanks for the excellent review! We are so pleased to hear about your experience with Jake and the team. Please let us know if you need anything.

August 28, 2023

Best car service experience I’ve ever had. Look forward to my next visit. Very professional! More

by bojones1053
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
August 28, 2023

Quality work as usual from Alex Crocker. Friendly and on time with my vehicle. I will be back. More

by THECROCKER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Crocker
Aug 28, 2023 -

Jim Hudson Ford responded

Thanks for sharing your quality experience with Alex. We appreciate your business and hope to see you again soon!

August 28, 2023

My service rep Jake did a great job! I was very pleased with my service. More

by kevinthompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Aug 28, 2023 -

Jim Hudson Ford responded

It's truly wonderful to hear that your time at our dealership was exceptional!

August 28, 2023

Have always check my truck with excellant service. Never had to wait for more than hour and half from start to finish. More

by Watersmary16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Jim Hudson Ford responded

Your positive review is much appreciated. If you have any further needs down the line, please feel free to let us know!

August 28, 2023

Jayson Moore was very helpful and a pleasure to work with! We were able to get our speaker fixed within days of our purchase and at no charge! However, we are still planning on updating the rear window More

by Ashleyyoung9190
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayson Moore
Aug 29, 2023 -

Jim Hudson Ford responded

It's truly wonderful to hear that your time at our dealership was exceptional!

August 28, 2023

Chris Thompson was very helpful in trying to solve my car problems. He does a good job in trying to help the customers. More

by hettie1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Jim Hudson Ford responded

We're grateful for your review. Should you require any assistance, please don't hesitate to reach out!

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