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Jim Hudson Ford - Service Center

Lexington, SC

4.7
1,598 Reviews

1,598 Reviews of Jim Hudson Ford - Service Center

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September 02, 2023

Very friendly, patient and worked hard to get me what I wanted in a vehicle More

by pmclend01
Recommend Dealer
Yes
Employees Worked With
Jackson Potter
Sep 06, 2023 -

Jim Hudson Ford responded

It's truly wonderful to hear that your time at our dealership was exceptional!

September 01, 2023

Jim Hudson Ford does a great job when they service my car and truck. They are always clean when they finish working on them. Plus I received a recall on our Bronco and they sent a mobile unit to our home and More

by BILLDENNIS70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake, Jennifer
Sep 01, 2023 -

Jim Hudson Ford responded

Thanks for the great review! We are so thrilled to hear about your experience with our team. We hope to do business with you again in the future.

September 01, 2023

Jim Hudson Ford is a honest caring dealership who takes care of their customers with great service and a caring attitude More

by chevdad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard used car salesperson
Sep 01, 2023 -

Jim Hudson Ford responded

We're grateful for your positive review. Should you require any assistance, please don't hesitate to reach out!

September 01, 2023

First experience at Jim Hudson Ford was great. Second one: made an appointment for 2:15 to have a recalled cable bushing replaced. Was told it was a 15-minute service. My daughter ended up bein More

by MZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Jim Hudson Ford responded

We sincerely apologize for any inconvenience you experienced during your interaction with our dealership. Your feedback is highly valuable to us as we continuously improve our services. Please reach out to Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com

September 01, 2023

Shane is my service rep & he is great. Took my car for detailing & it was showroom new when they finished. He went over my service records to make sure I was up to date on everything & to More

by DARLENEPETERS46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Sharpe
Sep 06, 2023 -

Jim Hudson Ford responded

Thanks for sharing your quality experience with Shane. We appreciate your business and hope to see you again soon!

September 01, 2023

Service man was super nice and experience was very nice. Glad I bought my car there. More

by BUNN.JOHNNY30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot his name.
Sep 06, 2023 -

Jim Hudson Ford responded

Thanks for the great review! We appreciate it and hope to do business with you again in the future.

September 01, 2023

My appointment to have the rear window in my 2022 Ford 150 was for 9am and then was moved to 12pm and then was moved to 2pm. Absolutely unacceptable!! When the leak guy got there it was well after 5pm ap More

by TRAD.ARCHER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lloyd
Sep 06, 2023 -

Jim Hudson Ford responded

We're truly sorry for the disappointing experience you had at our dealership. We always strive to give great customer service. Please reach out to Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com to discuss further.

September 01, 2023

It sucks! Like their motto says, once you experience it you never forget it . Terrible! More

by JFJESMITH
Recommend Dealer
No
Employees Worked With
None of these were there
Sep 06, 2023 -

Jim Hudson Ford responded

We deeply regret the unfortunate experience you had at our dealership. Our utmost priority is to ensure customer satisfaction, and your feedback is invaluable to us. To address this issue promptly, please don't hesitate to contact Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com.

Sep 06, 2023 -

JFJESMITH responded

Already responded to your other survey. Enough said!

September 01, 2023

Samuel Poole sold me a Maverick hybrid at a price that was reasonable for a model in high demand. More

by C.A.SPENCER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Poole
Sep 06, 2023 -

Jim Hudson Ford responded

Thanks for the excellent review! We are so pleased to hear about your experience with Samuel and the team. Please let us know if you need anything.

August 31, 2023

Always fast and friendly service. My car was done in a timely manner, and it was clean when I picked it up. More

by STEVN.ROBERTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Risner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Jim Hudson Ford responded

Thank you for the excellent review! We are elated to hear of your great experience, and that our staff continues to make you feel welcome and appreciated. We hope to see you again soon!

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