Jim Hudson Ford - Service Center

I had my car serviced due to a recall. I called, set up an appointment, and received service all within a week and they even came to me to fix the issue! Great customer service all the way I called, set up an appointment, and received service all within a week and they even came to me to fix the issue! Great customer service all the way around. More

Was told it would take 3-5 days, waited 7 business days and they said someone was working on right now. Picked up the next day, and asked if they were busy and the person said its been dead all week. Think and they said someone was working on right now. Picked up the next day, and asked if they were busy and the person said its been dead all week. Think they forgot about my car. More

They have very good mechanics there, but it took two and a half months to get my truck fixed. There was to much red tape between the warranty people and Ford motor parts company. This cause me money being w a half months to get my truck fixed. There was to much red tape between the warranty people and Ford motor parts company. This cause me money being without transportation. I would like to say that Chris Weaver was very good in giving me updates on the process and his communication with the warranty company. I would bring my truck back for future work. More

Please write at least 15 words about the dealership - please check the ratings of the specific aspects of service. please check the ratings of the specific aspects of service. More

Excellent service. Called to confirm appointment and followed up during the service to provide a status Called to confirm appointment and followed up during the service to provide a status More

The service people where nice to you. Someone went out of their way to make sure they are taken care of which is respectful to the Customer. If they are have so many issues with back o Someone went out of their way to make sure they are taken care of which is respectful to the Customer. If they are have so many issues with back order's then they, should open up a center in the US to resolve the problem like they did back in the 20's-50's. Don't bring a full take a of gas to the dealership they use it all up before giving it back to you. They did this to me twice from the last 2 services they did on my car. They didn't reimburse me or even offer to give me the $80 off my next service from using 2 full tanks of gas. Gas is expensive and this is disrespectful to the customer. I never had this problem in Las Vegas and it's 120 degrees for 8 months year round. So it doesn't make sense to me. I am always honest about my services so that I want to come back or jot and help improve on my services and other's. More

Prompt and courteous every time I contact them. I dealt with Chris Thompson this last visit and he was most helpful in all regards and engaging. Nothing was too much trouble for him. I dealt with Chris Thompson this last visit and he was most helpful in all regards and engaging. Nothing was too much trouble for him. More

Did not know about the valet service. It sure did help!! Did not want to sit there while waiting for repairs. It sure did help!! Did not want to sit there while waiting for repairs. More

Had an 9 AM appointment on Tuesday for my vehicle. Absolutely no communication as to its status. Called shortly after noon on Friday to check and was told that they would be pulling it into the sho Absolutely no communication as to its status. Called shortly after noon on Friday to check and was told that they would be pulling it into the shop that afternoon. Then received a call later that afternoon telling me my vehicle was done. Only problem was it was not my vehicle. Very frustrating as to lack of communication updates would be greatly appreciated and would be a sign of good customer service More

So far they have been very good and helpful at Jim Hudson Ford. Look forward to use them again. Ford. Look forward to use them again. More