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Jim Hudson Ford - Service Center

Lexington, SC

4.7
1,598 Reviews

1,598 Reviews of Jim Hudson Ford - Service Center

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September 08, 2023

Great service, amazing people and service provided in timely manner. I am definitely be back for service again. More

by IRYNABARTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Jim Hudson Ford responded

Thanks for the great review! We appreciate it and hope to do business with you again in the future.

September 08, 2023

On time, excellent feedback and responsiveness, service and sales. Jacob Walmsley and Jackson Nettles respecting their customer’s inquiries. More

by cgflef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Walmsely in service and Jackson Nettles in sales Also, the customer receptionist and unnamed staff providing directions.
Sep 12, 2023 -

Jim Hudson Ford responded

Thanks for sharing your quality experience with Jacob and Jackson. We appreciate your business and hope to see you again soon!

September 07, 2023

Always get great service here! ! Was in and out in an hour!! Thank you Bob you are the best!! More

by nv19571964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Jim Hudson Ford responded

Your positive review is much appreciated. If you have any further needs down the line, please feel free to let us know!

September 07, 2023

Service was great and did not have to wait very long. Service advisor was very helpful. More

by paulmorario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Jim Hudson Ford responded

We're grateful for your positive review. Should you require any assistance, please don't hesitate to reach out!

September 07, 2023

Excellent customer service from the moment I arrived to when my vehicle was returned to me and quick turnaround time which made for a great experience. More

by krw130lm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Webb
Sep 08, 2023 -

Jim Hudson Ford responded

Your positive review is much appreciated. If you have any further needs down the line, please feel free to let us know!

September 06, 2023

Well, the alignment fixed the issue of the pre collision dysfunction. My second issue of a rattling while sitting idle is the same. It was explained that it was all “normal “ sounds. However , it that’s nor More

by AYERWAYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Thompson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Jim Hudson Ford responded

We deeply regret the unfortunate experience you had at our dealership. Our utmost priority is to ensure customer satisfaction, and your feedback is invaluable to us. To address this issue promptly, please don't hesitate to contact Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com.

September 06, 2023

Tech was on time for home service, very polite and nice. Did his job in great time and also explained in detail of what my service consisted of before getting started. Nice clean job with mess to clean! More

by RAJ196338
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

RAJ196338 responded

Nice clean job with no mess to clean!

September 06, 2023

Had my vehicle done in a very timely manner. I also appreciate the complimentary wash and vacuum. More

by glovell1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremain Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Jim Hudson Ford responded

It's truly wonderful to hear that your time at our dealership was exceptional!

September 06, 2023

Great customer service and would recommend to anyone this is an awesome place to have your needs met More

by Mslainawade88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mestey, Jackson Potter
Sep 07, 2023 -

Jim Hudson Ford responded

Your positive review is much appreciated. If you have any further needs down the line, please feel free to let us know!

September 05, 2023

Mr. Gray was very easy to work with, knowledgeable and pleasant. Don’t believe the website’s claims of love and respect for veterans. Or a discount. No discount was available “because Ford Motor Co. se More

by Gypsyelib
Recommend Dealer
Yes
Employees Worked With
Jeff Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Jim Hudson Ford responded

Your positive review is much appreciated. If you have any further needs down the line, please feel free to let us know!

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