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Jim Hudson Ford - Service Center

Lexington, SC

4.7
1,598 Reviews

1,598 Reviews of Jim Hudson Ford - Service Center

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October 16, 2023

This is the Third Explorer I have purchased from Jim Hudson. I have had very good service from all sides of the ford team. More

by FRANKH525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Freeman
Oct 16, 2023 -

Jim Hudson Ford responded

We're absolutely thrilled to hear about your outstanding experience at our dealership! We genuinely appreciate you taking the time to share it with us.

October 16, 2023

Electrical issue with my truck. Took a week to get it looked at, spent $1k fixing it, has to find my own rental car with no courtesy vehicles available, and a month later I am sitt More

by JREINHARDT23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Hargrave
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Jim Hudson Ford responded

We're genuinely sorry to hear about the ongoing issues you've faced with your truck and we understand your frustration. Please contact Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com to discuss this matter further

October 16, 2023

It was great! Very attentive and helped with all my questions and the buying process was very easy More

by Davereyes1106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samuel Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Jim Hudson Ford responded

We're truly grateful for your 5-star review! Your feedback means a lot to us, and we sincerely appreciate it.

October 15, 2023

The service advisor Chris Thompson was excellent during my vehicle service. Chris gave an overview of service to be performed and expected timeframe. More

by trich21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Jim Hudson Ford responded

We extend our gratitude for sharing your high-quality experience with Chris. Your business is valued, and we look forward to serving you again soon.

October 15, 2023

Efficient and well organized customer service. I was given my options and appreciate the assistance by Matt. The estimated time was correct and lounge area was clean & well stocked with coffee & More

by mbertanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Oct 16, 2023 -

Jim Hudson Ford responded

We're absolutely thrilled to hear about your outstanding experience at our dealership! We genuinely appreciate you taking the time to share it with us.

Oct 16, 2023 -

mbertanderson responded

Great customer service is always a “next level” pursuit and your team is striving to do their best

October 15, 2023

Had an appointment at 3:45pm, vehicle wasn’t taken back for service until about 4:45pm. Vehicle then took an another hour to get serviced. More

by dpollard0620
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Jim Hudson Ford responded

We sincerely apologize for any inconvenience you experienced during your interaction with our dealership. Your feedback is highly valuable to us as we continuously improve our services. Please reach out to Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com

October 15, 2023

This is the fourth truck I have purchased from Jim Hudson. I have had very good service from all sides of the ford team. Thanks for the good support. More

by dantzler26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Dawkins’s is the man!
Oct 16, 2023 -

Jim Hudson Ford responded

Your great review has truly made our day! We're thrilled to learn about your positive experience with our team, and we look forward to the possibility of doing business with you again in the future.

October 15, 2023

The technician showed up and was very courteous and professional. I would recommend the mobile service to anyone who asks. More

by GREGTORRALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Jim Hudson Ford responded

We're truly grateful for your 5-star review! Your feedback means a lot to us, and we sincerely appreciate it.

October 14, 2023

Very professional. Once they eventually got to my truck they discovered the problem quickly made recommendations and resolved the problem. More

by lhudsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Freeman
Oct 16, 2023 -

Jim Hudson Ford responded

We sincerely appreciate your positive review. Should you have any additional requirements in the future, please don't hesitate to reach out to us!

October 14, 2023

Very friendly knowledgeable staff. Always smiling and great service every time. Will continue to come back! More

by xrchxngel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Jim Hudson Ford responded

We're truly grateful for your 5-star review! Your feedback means a lot to us, and we sincerely appreciate it.

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