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Jim Hudson Ford - Service Center

Lexington, SC

4.7
1,598 Reviews
Call Service Center (803) 359-4114

1,598 Reviews of Jim Hudson Ford - Service Center

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December 25, 2023

While I understand the shop was busy, it would have been great maintain daily contact so I could have made better arrangements with my schedule and car rentals More

by wallacehome14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Jim Hudson Ford responded

Thank you for sharing your feedback regarding our service experience. We sincerely appreciate your understanding and apologize for any inconvenience caused by the lack of daily communication. Maintaining open lines of communication is crucial to us, and we regret if our efforts fell short during this busy period. Please reach out to Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com

December 23, 2023

Thanks for delivering my truck since I had a busy day n helped me out More

by DBLACK450
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Freeman
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Jan 02, 2024 -

Jim Hudson Ford responded

We're excited to learn that your experience at our dealership was truly exceptional!

December 21, 2023

Kept my car for 5 days after checking broken door lock twice. Was condescending upon pickup when proving to me that the lock was not broken. More

by Virginiawetzel
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Weaver
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Jim Hudson Ford responded

Thank you for bringing your recent service experience to our attention. We appreciate your feedback and apologize for any inconvenience or frustration caused during the handling of your broken door lock concern. Please reach out to Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com

December 20, 2023

Always ate court out here and Chris always takes care of any issues. Very satisfied always More

by jennbernagozzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Jim Hudson Ford responded

Thank you sincerely for your 5-star review! Your feedback is highly valued, and we truly appreciate your contribution.

December 17, 2023

Great service, fast too and good people. I wouldn't trust taking my car with anyone else. More

by ANGELASNIPES498
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Freeman
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Dec 18, 2023 -

Jim Hudson Ford responded

We genuinely value your positive review. Should you have any future needs, feel free to reach out to us anytime!

December 17, 2023

Thanks to Paul. He is very professional and knowledgeable. Great customer service team. Thank you. More

by agossoufidele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul in service department. , Jacob Black
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Dec 18, 2023 -

Jim Hudson Ford responded

We're thrilled by your outstanding review! Learning about your experience with Paul and our team brings us immense joy. Should you ever need anything, please feel free to reach out without hesitation.

December 17, 2023

Excellent customer service! ! Thank you, Shane!! You helped make it a wonderful experience. Thank you!! More

by DLSCOTT77077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
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Dec 18, 2023 -

Jim Hudson Ford responded

We appreciate your willingness to share your exceptional experience with Shane. Your business holds great importance for us, and we look forward to the chance to serve you once again in the near future.

December 16, 2023

We're full time travelers, so on layovers we get our maintenance/repair work performed at the nearest Ford dealership. Without a doubt, Bob H. and the techs who worked on our F-350 have been head and sh More

by Trips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Jim Hudson Ford responded

Thank you for taking the time to tell us about the amazing service you received from our team. We're so pleased that your visit to our dealership left such a positive impression!

December 16, 2023

Really appreciate the service provided to pick up car and return the car when finished. More

by jgburnett02
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Jim Hudson Ford responded

We deeply appreciate your 5-star review! Your feedback holds significant value for us, and we genuinely thank you for it.

December 15, 2023

Was a wonderful experience from behind to end. Fernando was able to inform me of the latest and greatest that ford had to offer. More

by jonschuler76
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Pena
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Dec 18, 2023 -

Jim Hudson Ford responded

We appreciate your willingness to share your exceptional experience with Fernando. Your business holds great importance for us, and we look forward to the chance to serve you once again in the near future.

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