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Jim Hudson Ford - Service Center

Lexington, SC

4.7
1,598 Reviews

1,598 Reviews of Jim Hudson Ford - Service Center

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January 09, 2024

Very friendly and great staff. Made car buying easy. I actually planned to buy months earlier from Mr. Potter but when I was on vacation the vehicle I was looking at was sold. I sa More

by Jon04
Recommend Dealer
Yes
Employees Worked With
Jeff Slaven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackson Potter
Jan 09, 2024 -

Jim Hudson Ford responded

We are genuinely delighted to hear about the exceptional experience you had at our dealership! Your choice to share your feedback is deeply appreciated, and we highly value your input.

January 08, 2024

great and speedy job. They explained the service and was able to give me a quote before performing service. More

by kbenton8188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Jim Hudson Ford responded

We're excited to learn that your experience at our dealership was truly exceptional!

January 08, 2024

They were great. Service was great, on time and the service was good quality. Fixed problem on the 5th time . More

by KNIGHTVOYAGERSC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Slaven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Jim Hudson Ford responded

We're thrilled to discover that your visit to our dealership was genuinely outstanding!

January 07, 2024

Had my vehicle towed in and the issue was diagnosed and repaired in just a few days. More

by Meyers651
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Jim Hudson Ford responded

We are genuinely thrilled to learn about the outstanding experience you had at our dealership! Your decision to share your feedback is highly appreciated, and we hold it in great value.

January 07, 2024

Jeremain Williams Was a pleasure to work with and he did everything that he said he would. He is a great car salesman. More

by Franklinronnie1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremain Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Jim Hudson Ford responded

We appreciate your willingness to share your exceptional experience with Jeremain. Your business holds great importance for us, and we look forward to the chance to serve you once again in the near future.

January 07, 2024

Didnt communicate they needed the car overnight. Had to call the next day. Didn’t apply the works coupon cause I didn’t say the works I said oil change and rotation. Told me they can’t add it now as More

by SWAFF1DS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Jim Hudson Ford responded

We apologize for the oversight and the inconvenience you experienced during your recent visit. Your feedback is valuable, and we appreciate you bringing these concerns to our attention. Please contact Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com to discuss your situation further.

January 07, 2024

This was the quickest in and out in seven or so years; about 90 minutes for "The Works". More

by JTV201206
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Jim Hudson Ford responded

We genuinely value your positive feedback about your dealership experience.

January 04, 2024

I was told before the service was rendered that it would be covered by my auto warranty. When it was all said and done, it was over $600. The rep gave me a "great discount" of about $30, but it was still More

by JKPENT
Recommend Dealer
No
Employees Worked With
Chris Thompson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Jim Hudson Ford responded

We understand your frustration and disappointment with the unexpected charges for the service, especially when you were initially informed that it would be covered by your auto warranty. For more in-depth assistance regarding your particular situation and warranty concerns, kindly contact Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com

January 02, 2024

Chris Thompson greeted me. We went over expected service, potential cost and time frame. He is a great asset to your company and the reason I use your facility. More

by slbattaglia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Jim Hudson Ford responded

We are delighted to hear about your positive experience with Chris, and we sincerely thank you for sharing your feedback with us.

January 02, 2024

The service advisor was helpful as always and the quality work was completed on time. I have always taken and will always use Jim Hudson from my vehicle services. More

by ADAMKHOLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Jim Hudson Ford responded

We are genuinely thrilled to learn about the outstanding experience you had at our dealership! Your decision to share your feedback is highly appreciated, and we hold it in great value.

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