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Jim Hudson Ford - Service Center

Lexington, SC

4.7
1,598 Reviews
Call Service Center (803) 359-4114

1,598 Reviews of Jim Hudson Ford - Service Center

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February 15, 2024

It was great service. Word word word word word word word word word word word More

by Chris29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Sharpe , Greg Freeman
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Feb 16, 2024 -

Jim Hudson Ford responded

Thank you for your positive feedback! We're glad to hear that you had a great experience with our service. We appreciate your support and hope to serve you again in the future.

February 15, 2024

Shane always takes good care of us and our cars when served. He provides customer service More

by EMILYBECKER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
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Feb 16, 2024 -

Jim Hudson Ford responded

We appreciate his attention to detail and his willingness to go the extra mile to ensure our satisfaction. Shane is a valuable asset to the team and we thank you for your kind words

February 15, 2024

I’ve always received excellent and professional service. I would recommend Jim Hudson. They go the extra mile to help their customers. More

by BANDERSON1126
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

Jim Hudson Ford responded

Thank you for your positive feedback on Jim Hudson's excellent and professional service. We greatly appreciate your recommendation and are glad to hear that they consistently go the extra mile to assist their customers.

February 13, 2024

I'm not interested in filing these questions out for your benefit. This is rude of you to insist More

by CMARKILDERTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Freeman
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February 11, 2024

My Service Advisor, Chris Thompson, knew the questions I wanted answered before I asked them. He put me at ease that everything to get me the best repair was being done. Chris had the best mechanic for my r More

by IN-HOUSE-COMPUTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Jim Hudson Ford responded

Thank you for your positive feedback about your Service Advisor, Chris Thompson. It's great to hear that he anticipated your questions and provided you with reassurance throughout the repair process. We're glad to know that he assigned the best mechanic for your car's repair. We appreciate your trust in our services and look forward to assisting you in the future.

February 11, 2024

I took my F-150 hybrid there, again, because of another check engine light. I just Got it out of the shop on Saturday morning for a check engine light for transmission, and was told they changed the batte More

by BPORTLOCK32
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2024 -

Jim Hudson Ford responded

We are truly sorry to hear about your recent experience with our service department. Your feedback is essential to us, and we sincerely apologize for any inconvenience or frustration caused by the unresolved issues with your F-150 hybrid. To address your concerns further, please reach out to Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com

February 11, 2024

Many thanks to my service writer Bob Hargrave and the rest of the staff! As always going the extra mile to accomplish a great end result. My service staff are the best 👍😎👍 More

by Ted Gauntt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Jim Hudson Ford responded

Thank you for your kind words! We greatly appreciate your recognition of our service writer, Bob Hargrave, and the rest of our staff. We always strive to go the extra mile to ensure a great end result for our customers. Your satisfaction is our top priority, and we're thrilled to hear that our service staff is the best in your opinion. We look forward to serving you again in the future! 👍😎👍

February 11, 2024

Great service from everyone involved in keeping my truck in perfect condition. Bob Hargrave is very helpful and knowledgeable. More

by lonhamby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackson Nettles
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Feb 12, 2024 -

Jim Hudson Ford responded

Thank you for your positive feedback! We are glad to hear that you had a great experience with our team and that Bob Hargrave provided helpful and knowledgeable service. We strive to keep our customers' vehicles in perfect condition and appreciate your recognition of our efforts. If you have any further needs or questions, please don't hesitate to reach out.

February 10, 2024

Our sales representative AJ was amazing! If I could give her 10 stars I would! We were in and out with our new vehicle in 2 hours. Everyone at Jim Hudson was so professional and helpful. Tha More

by liddiaf0207
Recommend Dealer
Yes
Employees Worked With
Jeff Slaven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ayvia Johnson
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Feb 12, 2024 -

Jim Hudson Ford responded

Thank you for your kind words! We're thrilled to hear that AJ provided exceptional service and that you had a smooth and efficient experience at Jim Hudson. We appreciate your feedback and look forward to serving you again in the future.

February 09, 2024

Jermain was awesome and I would recommend him and the other staff to everyone else More

by daycock803
Recommend Dealer
Yes
Employees Worked With
Jeremain Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2024 -

Jim Hudson Ford responded

We're delighted to hear about your positive experience with Jermain, and we sincerely appreciate you sharing your feedback with us.

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