Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Jim Hudson Ford - Service Center

Lexington, SC

4.7
1,598 Reviews
Call Service Center (803) 359-4114

1,598 Reviews of Jim Hudson Ford - Service Center

Sort by
February 28, 2024

The service representative Shane Sharpe was friendly courteous helpful and communicated everything to me very clearly and precisely. The service experts did a timely and excellent job on my car. I hea More

by BOEJONZOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Sharpe Five Stars Service Dept
Report | Print
Feb 29, 2024 -

Jim Hudson Ford responded

Thank you for your positive feedback! We are thrilled to hear that Shane Sharpe and our service experts provided you with excellent service. We appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing us for your car service needs.

February 28, 2024

They are very thorough with their service and make it clear what work is being done. Also, they are extremely pleasant More

by lflynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa
Report | Print
Feb 29, 2024 -

Jim Hudson Ford responded

Thank you for your positive feedback! We strive to provide clear communication and excellent service to all of our customers. We appreciate your kind words and look forward to serving you again in the future.

February 26, 2024

Chris is knowledgeable and always recommends current service needs. Arranged transportation home and delivered vehicle More

by KATHYHARRELL1004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

Jim Hudson Ford responded

Thank you for your positive feedback on Chris's service! We are glad to hear that he is knowledgeable and proactive in recommending current service needs. It's great to know that he also arranged transportation home and delivered your vehicle. We appreciate your business and look forward to serving you again in the future.

February 26, 2024

Bob the advisor gave excellent customer service. Excellent quality work and parts in a timely fashion. Definitely will be back. More

by BETHSTOVER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

Jim Hudson Ford responded

Thank you for your positive feedback! We are thrilled to hear that Bob provided excellent customer service and that you were satisfied with the quality of work and parts. We look forward to welcoming you back in the future.

February 26, 2024

Auto repair shop keep my vehicle over a week I had to call over paid More

by The5McDermotts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Auto repair
Report | Print
Feb 28, 2024 -

Jim Hudson Ford responded

We apologize for the inconvenience you experienced with our service department. Our goal is to provide efficient and timely service to all our customers, and we regret that we fell short of meeting your expectations on this occasion. We understand the importance of timely repairs and strive to minimize the time vehicles spend in our service department. To investigate the matter further, please reach out to Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com

February 26, 2024

I absolutely love the employees at Jim Hudson Ford they are so polite and very helpful. More

by Allison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

Jim Hudson Ford responded

Thank you for sharing your positive experience with us! We are thrilled to hear that you found our employees to be polite and helpful. We strive to provide excellent customer service, and we appreciate your kind words. We look forward to serving you again in the future.

February 25, 2024

Chris was very helpful and knowledgeable. We had a good experience. We received very prompt and on time service.. More

by CDWCLOSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2024 -

Jim Hudson Ford responded

Thank you for your positive feedback! We are glad to hear that Chris provided helpful and knowledgeable service, and that you had a good experience overall. We strive to provide prompt and on-time service to all of our customers. We appreciate your business and hope to serve you again in the future.

February 25, 2024

Work completed quicker than expected, Chris discussed and made recommendations for service and parts for the next appointment. More

by Millerm143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2024 -

Jim Hudson Ford responded

Thank you for your positive feedback! We are glad to hear that the work was completed quicker than expected and that Chris was able to discuss and make recommendations for future service. We look forward to seeing you at your next appointment.

February 24, 2024

Prices to fix your vehicle is outrageous. Was price for heater 2 heater hose's. Had to send it to someone else due to the cost. Come to find out that all I needed was one heater hose not two. More

by MGLEWIS61384
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
Report | Print
Feb 27, 2024 -

Jim Hudson Ford responded

We are sorry to hear about your frustrating experience with the cost of repairing your vehicle's heater hoses. It's important to us that our customers feel they are receiving fair and transparent pricing for the services we offer. We strive to provide accurate diagnoses and cost estimates for repairs and we apologize for any inconvenience this may have caused. To investigate the matter further, please reach out to Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com

February 24, 2024

Matt in service was very friendly, efficient, helpful, and professional. Service was done in a timely manner and service area is very clean and comfortable. More

by CINDYSUE213PMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Feb 26, 2024 -

Jim Hudson Ford responded

Thank you for your positive feedback on Matt in service! We are glad to hear that he provided excellent customer service and that your experience was efficient and comfortable. We strive to provide top-notch service to all of our customers and we appreciate your kind words.

1
...
41
42
43
...
160