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Jim Hudson Ford - Service Center

Lexington, SC

4.7
1,598 Reviews

1,598 Reviews of Jim Hudson Ford - Service Center

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March 15, 2024

Excellent service from friendly and very helpful service representative AND Expert professional care for my car. More

by BOEJONZOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Sharpe Five Stars Service Dept
Mar 18, 2024 -

Jim Hudson Ford responded

Thank you for your positive feedback! We are thrilled to hear that you had an excellent experience with our service representative and that your car received expert professional care. We strive to provide top-notch service to all of our customers and we appreciate your kind words. Thank you for choosing us for your car care needs.

March 15, 2024

Jeff Gray was a pleasure to work with! He was very informative and walked us through the whole process. More

by rrayee28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Dawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Slaven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Jim Hudson Ford responded

Thank you for your kind words! We are glad to hear that Jeff was able to provide you with a positive experience and guide you through the process. We appreciate your feedback and hope to work with you again in the future.

March 15, 2024

Very professional I didn’t have the feeling that I was being swamped by sales people. When I walked onto the lot I was greeted by the guy I was there to meet and he made me feel like family. Thank you ver More

by rdk102062
Recommend Dealer
Yes
Employees Worked With
Chris Dawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My salesman was great
Mar 18, 2024 -

Jim Hudson Ford responded

Thank you for your kind words! We strive to provide a welcoming and professional experience for all of our customers. We are thrilled to hear that you felt like family and had the best purchase experience of your life. We appreciate your business and look forward to serving you again in the future.

March 15, 2024

Very professional service and the waiting area is nice and clean. All in all a great service and I will continue to service our Fords there. More

by MISSIONETHIOPIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I'm sorry I forgot the name of the gentleman I dealt with in the Service department.
Mar 18, 2024 -

Jim Hudson Ford responded

Thank you for your positive feedback! We are glad to hear that you had a great experience with our service and that you found our waiting area to be clean and comfortable. We look forward to continuing to provide you with excellent service for your Fords in the future.

March 14, 2024

Chris Tompson was my advisor again. I was in a few weeks earlier and some good work done on my truck. Whenever Chris would tell me about this or that suggested maintenance item, I kne More

by 29169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Freeman
Mar 15, 2024 -

Jim Hudson Ford responded

Thank you for sharing your positive experience with Chris Tompson as your advisor. It's great to hear that you trust his recommendations and that the service department provides a comfortable environment with good amenities. We appreciate your feedback and look forward to serving you again in the future.

March 14, 2024

Chris, kept me informed on what was being done and explained everything start to finish More

by ptesney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Jim Hudson Ford responded

Thank you for sharing your experience with Chris! It's great to hear that he kept you informed and explained everything thoroughly. We strive to provide excellent customer service, and we're glad that Chris was able to meet your expectations. If you have any further feedback or questions, please don't hesitate to reach out.

March 13, 2024

great service and friendly people in service department. all went very smoothly and my car is working well. More

by quattlep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Jim Hudson Ford responded

Thank you for your positive feedback! We are glad to hear that you had a great experience with our service department and that your car is working well. We appreciate your business and look forward to serving you again in the future.

March 13, 2024

Service rep left for lunch and car sat finished until another rep picked up the slack…thanks to Shane Sharpe for pitching in! More

by mac.erwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Sharpe
Mar 15, 2024 -

Jim Hudson Ford responded

Thank you for sharing your experience with us. We apologize for the inconvenience caused by the service rep leaving for lunch. We are glad to hear that Shane Sharpe was able to step in and assist. We will address this issue internally to ensure it does not happen again in the future. Thank you for your understanding.

March 12, 2024

As always, professional staff that treat you like a valued customer. Quality work done at a fair price! More

by Thunderbolt47d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Jim Hudson Ford responded

Thank you for your kind words! We strive to provide excellent service and quality work at a fair price for all of our valued customers. We appreciate your feedback and look forward to serving you again in the future.

March 10, 2024

Had to keep calling to get repair updates. A foam shield near the manifold was horribly beaten up. It was near but not part of the repair. They ordered a new one. Valet service was great. More

by Mavrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Weaver
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Jim Hudson Ford responded

We apologize for any inconvenience you experienced with the repair updates and the condition of the foam shield near the manifold and we regret any lapses in communication. We're glad to hear that you found our valet service to be great, and we appreciate your patience as we addressed the issue. To discuss the matter further, please reach out to Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com

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