Jim Falk Motors

Poor Disclosure on known issue - Poor service! NOT HAPPY with JIM FALK MOTORS! tomorrow will be 3 wks they have had our truck. Last week we went by to check on it and they still didn't have the par NOT HAPPY with JIM FALK MOTORS! tomorrow will be 3 wks they have had our truck. Last week we went by to check on it and they still didn't have the part because it wasn't ordered until they had it for over a week. Today they called and are still waiting on a tool they had to order from Colorado to pull the spark plug because it broke off. NOT HAPPY! We could have driven to Colorado to pick up the tool, stopped in KC to grab the part and fixed it our self for the same price and less than half the time! Did I mention NOT HAPPY WITH JIM FALK MOTORS WHAT'S WORSE! - This same repair was required before we even made our first payment! They did not disclose a known mechanical issue at the time of purchase nor did they offer to fix all of the other spark plugs under warranty at the time of the first repair. We just found out this motor has a class action lawsuit for this very issue for many years. They did not disclose this in good faith at the time of purchase! NO INTEGRITY - POOR BUSINESS JIM FALK! 1/8 - Towed to JIM FALK MOTORS 1/16 - They ordered the part 1.18 - We stopped and checked on truck and they told us the part had just been ordered 2 days ago and was coming from Kansas City. {We could have driven to KC and back in 3 hours and brought them the part had we known it would take that long!.} 1/21 - They called to tell us it was not done and that it would also require an oil change after the repair. Chuck told them that was not included in the repair quote he had approved and that they were going to do that complementary for the amount of time it has taken on the repair already. 1/23 - Called to check on truck and had to leave a message 1/25 - Left another message 1/28 - They called this afternoon to say they are now waiting on a tool from Colorado... Interesting there is no Ford dealership or parts supplier closer they could borrow or buy the tool from. Lesson #1 - Never buying a Ford Truck again! Lesson #2 - Never dealing with Jim Falk Motors again! Lesson #3 - Using local mechanics from now on! More

Unsatisfactory I have bought several vehicles from Jim Falk Motors. They have always been great.. Always had the opinion they weren’t just your ordinary car dealers I have bought several vehicles from Jim Falk Motors. They have always been great.. Always had the opinion they weren’t just your ordinary car dealership.. I went with my daughter to buy a car. Experience terrible.. Did not purchase a car there. First of all brand new car she was interested in had over 3k on it, & was put on there lot in disgusting condition.. We could work around that as they assured us they would clean it Sales mgr very unprofessional, gave her numbers sent us on our way late in day. We returned next day to be given complete different numbers.. In fact 50$ mo more. At no point did he say that might change.. There are plenty of other dealerships.. Very unprofessional.. We can do business elsewhere, no problem More

LIES, UNPROFESSIONAL AND DECIETFUL 2 months ago I was offered $11,500 for my trade. 2 months later I am offered $9500 on the same vehicle by manager Ben Love with just 700 more miles o 2 months ago I was offered $11,500 for my trade. 2 months later I am offered $9500 on the same vehicle by manager Ben Love with just 700 more miles on the odometer being the only difference from July to September. I look up NADA value and see the $9500 is what I would expect for a car in POOR CONDITION! My van is in great condition. The sales rep Gabe Vigil told me he has no idea why the other manager would have offered me so much for my trade. Says the old manager isn't even there anymore. I checked and the old manager Josh Griffin is absolutely still there. Wrote the owner Jim Falk and GM Mary Ann Gonzalez to bring this to their attention and never heard back from them. Trucks cost a small fortune. Spend your money with people you can trust. In other words, don't spend it here! More

Stressfull Got the truck back with driver door damage that was not there when it was dropped off. No note of anything happening. The service center was closed wh Got the truck back with driver door damage that was not there when it was dropped off. No note of anything happening. The service center was closed when I picked it up. More

Very Good Experience Andrew Snyder took Great care of me once again! This will be the 3rd vehicle I have purchased from Andrew/Jim Falk Motors! Can't wait till my 4th!! Th Andrew Snyder took Great care of me once again! This will be the 3rd vehicle I have purchased from Andrew/Jim Falk Motors! Can't wait till my 4th!! Thank you! More

Galen from Tennessee I found my truck, talked to a salesman, made a deal and was driving in less than 36 hrs. And I live 8 hours away!! The easiest truck buying experience I found my truck, talked to a salesman, made a deal and was driving in less than 36 hrs. And I live 8 hours away!! The easiest truck buying experience I’ve ever had. A very professional staff. I would recommend to anybody. More

Bought the car of my dreams I recently went to Jim Falk Motors and me a salesman named Jeff Hawkins. He helped me in our purchase of a new chevy. Him and the crew at Jim Falk mot I recently went to Jim Falk Motors and me a salesman named Jeff Hawkins. He helped me in our purchase of a new chevy. Him and the crew at Jim Falk motors were very professional and treated us like family. After we got our car home we received several follow up calls just to make sure we were happy. I will never go anywhere else to purchase a vehicle. You guys rock!!!! More

Below average They did a good job with the work performed but the communication, concern, and speed left a lot to be desired I felt totally out of the loop and unco They did a good job with the work performed but the communication, concern, and speed left a lot to be desired I felt totally out of the loop and uncomfortable and was almost nervous to call More

Excellent Every single time I have gone to Jim Falk Motors or called I have had outstanding customer service! And I really appreciate the fact they of colors an Every single time I have gone to Jim Falk Motors or called I have had outstanding customer service! And I really appreciate the fact they of colors and coloring books for my little girl as well as the bonus of having popcorn! More

Great No pressure sales, was very upside down on my trade, team worked with me very patiently through several different vehicles and financial options over No pressure sales, was very upside down on my trade, team worked with me very patiently through several different vehicles and financial options over several days... Ended up leaving happy with my new truck. See Ron for your next vehicle. More