Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Falk Motors of Maui
Kahului, HI
858 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
858 Reviews of Jim Falk Motors of Maui
June 25, 2019
Great Service Ryan greeted me when I dropped off my truck and got the job done in less time than anticipated. Excellent service and very friendly atmosphere. Ryan greeted me when I dropped off my truck and got the job done in less time than anticipated. Excellent service and very friendly atmosphere. More
by JAY.ARAKAWA
Verified CustomerEmployees Worked With
Ryan Gallante
June 25, 2019
Great experience Nissan Frontier purchase Friendly, efficient, professional service. I knew the vehicle I wanted. Staff helped me find it quickly. Price was reasonable. Total time was abou Friendly, efficient, professional service. I knew the vehicle I wanted. Staff helped me find it quickly. Price was reasonable. Total time was about three hours which is great. More
by HOOKIPA
Employees Worked With
Sarah Maes (note the survey section above did not have Nissan as an option of vehicle make. I just picked other brand in order to complete the survey.
June 25, 2019
Service Ryan always does a great job. Service is always prompt hes always clear on what's going I will definitely send my family friends here thank you. Ryan always does a great job. Service is always prompt hes always clear on what's going I will definitely send my family friends here thank you. More
by KUKUIPUKA7
Employees Worked With
Ryan Westberg
June 24, 2019
Easy Peasy Rick always makes it easy to schedule maintenance around my schedule he is awesome 10.0 We live in Napili so it’s not always easy to Bring our Colora Rick always makes it easy to schedule maintenance around my schedule he is awesome 10.0 We live in Napili so it’s not always easy to Bring our Colorado in More
by tonymenze
Employees Worked With
Rick in service
June 23, 2019
No Aloha. Poor customer service. Employees at the service center have a negative attitude. My next vehicle will be a Tesla so we don't have to be treated like Poor customer service. Employees at the service center have a negative attitude. My next vehicle will be a Tesla so we don't have to be treated like trash. More
by JEFFREYNAVARES
Employees Worked With
I don't know his name.
June 21, 2019
I really appreciate the care Sean provide. I have been a little apprehensive about coming to the dealership for work. My last visit did not go as well as one would hope. So when I arrived I w I have been a little apprehensive about coming to the dealership for work. My last visit did not go as well as one would hope. So when I arrived I was greeted by Sean pleasantly he explained work that I needed and work that I may need in the future. It gave me that feeling of trust and commitment to service and now I am a customer for life. My family is also a Nissan customer for life. Please continue to employ those with great customer service and non pushy sales tactics. More
by Noe123
Employees Worked With
Sean Askew
June 21, 2019
Nick has been the best service guy for my Hyundai. Nick is awesome. I have been purchasing and servicing with Jim falk for probably 20 years now. Nick by far is the best ever. He redeemed my faith a li Nick is awesome. I have been purchasing and servicing with Jim falk for probably 20 years now. Nick by far is the best ever. He redeemed my faith a little . More
by britsrock
Employees Worked With
Nicholas
June 20, 2019
They don’t seem to care about their customers I purchased a 2017 Chevrolet Colorado Z71 in June of 2017. Once the truck hit around 1,000 miles it’s been nothing but issues and the dealership write I purchased a 2017 Chevrolet Colorado Z71 in June of 2017. Once the truck hit around 1,000 miles it’s been nothing but issues and the dealership writes them off as normal instead of fixing the issue. My trucks brakes squeak when the brakes are applied and you go over a bump, they said this is normal. I just reached 52,000 miles and my catalytic converter had to be replaced 3 times, my converter had to be replaced, and a sensor had to be replaced. I’ve owned Fords and Dodges and never had an issue till I bought a Chevy. Chevy has lost me as a customer, which is sad because I’m looking to upgrade to a full size truck. I won’t purchase a vehicle from a dealership with Jim Falks name on it with how my experience has gone. More
by RINGEISEN85
Employees Worked With
Lance Vierra
June 20, 2019
MY GENESIS LOVES THIS PLACE My recent service visit was going to be a long wait and I knew it. The staff kept me well informed, the coffee is great, the nearby lunch place was sh My recent service visit was going to be a long wait and I knew it. The staff kept me well informed, the coffee is great, the nearby lunch place was shown to me and it was great also. Rich Pearson (Hyundai guy) is a class act. Thanks for great Service JIM FALK HYUNDAI Brian Egan, Lahaina, HI More
by BrIANEGAN24
Employees Worked With
RICH PEARSON. SERVICE FOR HYUNDAI----same scores, Neal Drewry, Joe Aguinaldo
June 20, 2019
Great Service I received great customer service while my car was getting serviced. The service department was very busy and the wait was long but it was ok. I know I received great customer service while my car was getting serviced. The service department was very busy and the wait was long but it was ok. I know how hard it is to work short staffed. Everyone did a great job. More
by CATHERINEFCHASE
Employees Worked With
Ryan Westberg
