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Jim Falk Motors of Maui

Kahului, HI

4.3
858 Reviews

260 Hana Hwy

Kahului, HI

96732

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858 Reviews of Jim Falk Motors of Maui

May 04, 2024

Great, was quick to get an appointment and my car was fix in 2 hours, you can wait over there with ac and they have snacks and coffee More

by ADRIANACMEDINAS256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Kealoha-Jacobson, Aleiya Rosales, Ryan Westberg, Natalie Darisay
May 07, 2024 -

Jim Falk Motors of Maui responded

Thanks for your perfect review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Jim Falk Motors Of Maui Team

May 03, 2024

Great customer service from Kayla! She kept me updated & informed along the way. I also appreciate all the hard work my technician did! More

by agmoanikeala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
May 06, 2024 -

Jim Falk Motors of Maui responded

It is gratifying to hear that you were kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Jim Falk Motors Of Maui Team

May 03, 2024

Always extremely professional and accomodating. Natalie is always the one I work with, and she is amazing. The other staff members are also very helpful and welcoming. More

by KLYNNSILVEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie Darisay
May 06, 2024 -

Jim Falk Motors of Maui responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! We will personally share your feedback with our team to ensure we continue to provide the same level of service for all of our customers. Sincerely, The Jim Falk Motors Of Maui Team

May 03, 2024

I brought my car in because during an oil change an axel boot leak was found. The oil change was done at another dealer. The inspection of. my car found no leak anywhere on the underside. When I was tol More

by DCPMAUI7
Recommend Dealer
Yes
Employees Worked With
Natalie Darisay
May 06, 2024 -

Jim Falk Motors of Maui responded

We are thrilled to read your review! Thank you for sharing your positive experience with us. Your satisfaction is our utmost priority, and we are glad we delivered on providing exceptional service. We can't wait to welcome you back for more wonderful experiences! Sincerely, The Jim Falk Motors Of Maui Team

May 02, 2024

It's always a good experience servicing my Tucson with Rick. He's like a an old family friend and keeps me informed as the work progresses. Just wish they would stop charging the credit card fee or at l More

by JVMAUI
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George in finance, Ryan Holder, Nitai Gould, Rick Kealoha-Jacobson
May 05, 2024 -

Jim Falk Motors of Maui responded

We are glad to hear that your visit was an overall positive one. Please contact us if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, The Jim Falk Motors Of Maui Team

May 02, 2024

I went into the dealership not knowing how it would be like? It turned out to be excellent quality of service Andrew Curgus went beyond and above his expertise! I would like to thank him for his servi More

by JAMIEPARK925
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Curgus
May 05, 2024 -

Jim Falk Motors of Maui responded

Jamie, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Andrew went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, The Jim Falk Motors Of Maui Team

May 01, 2024

I called multiple times to get service and no one called me back. I had to walk in to set up an appointment More

by PUANICK57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie Darisay
May 02, 2024 -

Jim Falk Motors of Maui responded

Thank you for sharing your feedback with us. At Jim Falk Motors Of Maui, we strive to provide complete satisfaction for every experience and are sorry to hear that you feel your visit was less than exceptional. If you would like to discuss your experience further, please do not hesitate to reach out to us at your earliest convenience. Sincerely, The Jim Falk Motors Of Maui Team

April 30, 2024

Ryan was incredibly helpful, and the whole process was made seamless thanks to this team. I appreciate the community feel here - not like a typical dealership. More

by AlohaLove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Westberg
May 02, 2024 -

Jim Falk Motors of Maui responded

Thank you for this amazing review! We are happy to hear our team was a big help and put your mind at ease. If you have any questions or need anything in the future, please let us know, we are always happy to be of assistance. Sincerely, The Jim Falk Motors Of Maui Team

April 30, 2024

One cocsistent problem: Every time I bring my car in for service, ttime, date, and other information on the dashboard has to be reset. Otherwise: Above Excellent service More

by bildermeyer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Kealoha-Jacobson
May 02, 2024 -

Jim Falk Motors of Maui responded

Thank you for providing this feedback about your experience at Jim Falk Motors Of Maui. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience. Sincerely, The Jim Falk Motors Of Maui Team

April 30, 2024

Great job on servicing my new Santa Cruz. Always prompt and welcoming, great Rick and service team!!!! More

by Slamdieseljoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Vierra, Maysen Tadena, Tehani Santos, Ryan Holder, Nitai Gould, Rick Kealoha-Jacobson, Ryan Westberg, Natalie Darisay
May 02, 2024 -

Jim Falk Motors of Maui responded

We appreciate your kind words about our service team. Thank you for choosing Jim Falk Motors Of Maui for your vehicle needs. Sincerely, The Jim Falk Motors Of Maui Team

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