Jim Falk Motors of Maui

Emergency Service - Mahalo Ryan! Emergencies happen and Ryan was a rockstar in assisting us. He was resourceful, knowledgeable and ultimately what we all like at the dealership...FAST Emergencies happen and Ryan was a rockstar in assisting us. He was resourceful, knowledgeable and ultimately what we all like at the dealership...FAST! The customer service we were provided with was nothing short of amazing...the GM was even giving out Apples to waiting customers. Such a small gesture but really felt like I was being valued and cared for. More

Pleasant experience Joe, really knew his stuff..he was able to answer all our questions sometimes before we. Asked them..found the vehicle we wanted and purchased it. Joe, really knew his stuff..he was able to answer all our questions sometimes before we. Asked them..found the vehicle we wanted and purchased it. More

Deposited check before authorized After deciding to purchase the new Hyundai, we were surprised when the cost was increased nearly $4,000.00 above the visible sticker price. The financ After deciding to purchase the new Hyundai, we were surprised when the cost was increased nearly $4,000.00 above the visible sticker price. The financial rep advised us that it was due to "Dealer Prep" costs. We decided to go ahead and purchase the car anyway but advised the financial rep that our checking account would need a transfer of funds for us to complete the purchase, Both he and the salesman told us that was not a problem and they would hold the check until we called and advised them the funds were available. To accommodate that action, we were required to sign a loan agreement that they told us would be shredded as soon as our check cleared the bank. Less than 24 hours later, I was advised by my bank that our checking account was over $7,000.00 underfunded because our check had been deposited. This created a financial emergency and I had to transfer additional funds immediately. The follow up apologies from Jim Falk Motors was almost laughable. The first caller said he was sorry for the mistake and offered me free detailing when I came in. The second caller wasn't much better as he offered free service for the first year; something I had already paid for and was included in our contract. Since then, I have been notified by the credit rating company that my FICO has dropped by 11 points. All of this is why the one star rating. I would place a negative sign if I could. PS: the mid level ratings for Jesse and Gonzalo is due to their not keeping their word about holding our check and the cavalier attitude about the increased costs for Dealer Prep. PPS: Hyundai is not listed for vehicle purchased. More

Ryan Westberg is always very accommodating and makes sure my car is done in a timely manner. He always, all the time, works well with me. I also appreciate the shuttle driver and the convenience. my car is done in a timely manner. He always, all the time, works well with me. I also appreciate the shuttle driver and the convenience. More

Ryan is awesome. He has been our service advisor for the past 5 years and he’s the BEST. I recommend him for all your service needs. past 5 years and he’s the BEST. I recommend him for all your service needs. More

Excellent customer service by service person at the front desk named Grant Lord. Thank you for your friendly and caring customer service. Highly recommended. I appreciated. desk named Grant Lord. Thank you for your friendly and caring customer service. Highly recommended. I appreciated. More

2011 Maxima Ryan was great! He called the warranty provider and certified coverage. I am irritated that I must write at least 25 words before you will let me subm Ryan was great! He called the warranty provider and certified coverage. I am irritated that I must write at least 25 words before you will let me submit. It almost makes me give you a bad review. More

Andy did such an amazing job helping me with my service. It was very easy to bring in the car and set everything up. Mahalo. It was very easy to bring in the car and set everything up. Mahalo. More

Ryan was an amazing help. He explained everything that needed to be done and took his time to update me as things were progress and as I waited. needed to be done and took his time to update me as things were progress and as I waited. More

Great salesman, gave me everything I asked for when it came to trading in my car. Very committed to getting me the best possible deal he could and making sure I was 100% satisfied when it came down to con came to trading in my car. Very committed to getting me the best possible deal he could and making sure I was 100% satisfied when it came down to contracts and finally taking my car home. More