Jim Falk Motors of Maui

Service Associate Ryan W. Excellent/Stellar job (as usual). Aloha, I have been a loyal customer to Jim Falk Motors Maui for years. Ryan Westberg has always taken extremely excellent care of my vehicle and me Aloha, I have been a loyal customer to Jim Falk Motors Maui for years. Ryan Westberg has always taken extremely excellent care of my vehicle and me over the years! You folks are very fortunate to have such a loyal employee who is attentive to detail in his work while exhibiting the utmost respect and service with aloha to me/us on Maui! Ryan deserves a raise in pay and an Employee Recognition, Jim. Malama pono, Davelyn L. Gordon (Waiehu) 96793 More

My car developed a small noise and Ryan suggested I bring it in to have it checked. I did and the minor problem was repaired I know I can always depend on Ryan to give me good advice and help me stay on t it in to have it checked. I did and the minor problem was repaired I know I can always depend on Ryan to give me good advice and help me stay on top of keeping my car in great shape. I only deal with Ryan, because he is very very good at his job and I know he will give me the best advice That I can rely on. More

Overpriced inventory. Sales people not friendly. Want to negotiate? Good luck. They overcharge you them give you a pieve of paper with a number. Options? "Oh we don't make that foe that vehicle...heres a negotiate? Good luck. They overcharge you them give you a pieve of paper with a number. Options? "Oh we don't make that foe that vehicle...heres a substitute: More

Thank you for your attentive and caring team - greatly appreciated! I will definitely refer all my friends and family to your car company! Mahalo again! appreciated! I will definitely refer all my friends and family to your car company! Mahalo again! More

Danny and Jesse were very helpful. It was a easy and relatively quick processes. Follow up was very good and Jesse went out of his way to make things easy on us. relatively quick processes. Follow up was very good and Jesse went out of his way to make things easy on us. More

Ryan takes good care of us. Thanks for knowing our name and efficiency is getting the car in and out quickly and the follow up messaging and efficiency is getting the car in and out quickly and the follow up messaging More

A cautionary experience I recommend not buying a car from their older inventory. I was not shown any documentation of the available options included in the car (only verbal) I recommend not buying a car from their older inventory. I was not shown any documentation of the available options included in the car (only verbal). There was also very little documentation, like a line item total for the vehicle. I was also not told that one had to choose either the dealer/manufacturer incentive or the 0% financing by the finance manager. I take partial responsibility for not asking enough questions. Just disappointed in the total experience. By the way, this all took part while we were supposed to be practicing social distancing. More

Amazing service manager. Very helpful and honest. Explained what to expect and followed though perfectly. Car was fixed properly and quickly. I would definitely recommend working with Richard again. Explained what to expect and followed though perfectly. Car was fixed properly and quickly. I would definitely recommend working with Richard again. A++ More

Sean did an awesome job. He was such a big help getting my vehicle fixed properly and in a very timely manner. He went above and beyond to help us. my vehicle fixed properly and in a very timely manner. He went above and beyond to help us. More

I would prefer to discuss my issues on the phone or in person. I have several concerns. My truck was not fixed and had to be taken back. I’ve already been without my vehicle over a week. I believe the person. I have several concerns. My truck was not fixed and had to be taken back. I’ve already been without my vehicle over a week. I believe they replaced the throttle sensor unnecessarily leaving me out of pocket over $600. Rick was and is very helpful but I’m not at all happy with this experience. More