Jim Falk Motors of Maui

Thank you! Great job of getting me checked in. Chris was like a one man show and super friendly! There was a nice waiting area and they offered to text me when Great job of getting me checked in. Chris was like a one man show and super friendly! There was a nice waiting area and they offered to text me when my vehicle was finished. The service was completed in a timely manner. Very positive experience. More

Installing wheel lock I am very pleased with the customer service. Very friendly and casual environment. Richard was very professional and texted me when the car was read I am very pleased with the customer service. Very friendly and casual environment. Richard was very professional and texted me when the car was ready. More

Thank you Sean in service Thank you Sean in the service department my family and I appreciate you and going the extra mile for us. Your ability to accommodate us during our tr Thank you Sean in the service department my family and I appreciate you and going the extra mile for us. Your ability to accommodate us during our trouble some time brought tears to my eyes. Sincerely, Jeanette. More

Good Experience No pressure sales, fulfilling the need without adding extras, & understanding how to deal with local ?ohana made the purchase & process a favorable ex No pressure sales, fulfilling the need without adding extras, & understanding how to deal with local ?ohana made the purchase & process a favorable experience. Mahalo nui loa to Lincoln. More

Vehicle Service I was assisted by one of your employee named Richard. Help me greatly. Work was quicker then I thought it would be. Would definitely come by again. I was assisted by one of your employee named Richard. Help me greatly. Work was quicker then I thought it would be. Would definitely come by again. More

Service Staff friendly and job well done on a timely basis!!!!!!!!! Good coffee, nice to know that there's a t.v. area, clean bathroom, etc. Staff friendly and job well done on a timely basis!!!!!!!!! Good coffee, nice to know that there's a t.v. area, clean bathroom, etc. More

Clear explanation of services needed. The service guy clearly explained the services needed. Time completed was close to what was mentioned. Courtesy ride offered, but just waited. I was The service guy clearly explained the services needed. Time completed was close to what was mentioned. Courtesy ride offered, but just waited. I was pleasantly surprised my car had been washed and cleaned. That has only happened twice before when my car was new. More

VERY PROFESSIONAL CASUA, PRODUCTIVE & FRIENDLY ENVIRONMENT. Welcoming hand to help.HASSLE FREE. This car been serviced only by Jim Falk Motors of Maui.From the time we purchased. Its been a great service for Welcoming hand to help.HASSLE FREE. This car been serviced only by Jim Falk Motors of Maui.From the time we purchased. Its been a great service for us and our car been providing a superb service for our transportation needs as well. My service records from 2008 to present 2019 (11 Years) is about 2"+ thick encounting, but it's all worthed for the safety of my family and now embarking for same service for the next generation for MY GRANDKIDS. Some might say a bit MUCH, but MY PEACE OF MIND for my family is PRICELESS. MUCH THANKS to Ryan Westberg for being there for us. He has the skill to connect at all levels of conversation, You need more of him. Jim Falk Motors is VERY LUCKY to have you my friend, More

No service I pulled in to drop my car for an appointment. Had to back up b/c a car two cars in front of me had to back out (rather than pulling 1 car forward to I pulled in to drop my car for an appointment. Had to back up b/c a car two cars in front of me had to back out (rather than pulling 1 car forward to free it up). I entered the office to drop my keys to find two guys behind the counter. 1 helping a customer in front of him with another waiting, the other typing on the computer/talking on the phone. After he hung up, I approached and told him I had an appointment. He nodded and kept typing and then asked me what the issue was. I explained, and the other guy spoke up that he would take care of me. Then he finished dealing with the other customer and walked outside. On the way back in he introduced himself and shook my hand, and went to deal with the next customer at his counter. They finished their transaction fast enough, but then as I walked up the agent said hello again and then walked out of the room. He returned a minute later and took my keys for the appointment, and estimated an 1.5 hour time frame. 2.25 hours later, I texted in to determine the status of the vehicle as I needed to get to a Dr. appointment. It would be ready in 15 minutes! But, after driving for 10 miles, the warning light came back on. It was only temporarily reset, which I had already explained I had tried. 2.5 hours for nothing. More

Sean is amazing! Professional courteous and efficient!!!Thank you fir great service and follow up on scheduling appointments. Plus having an awesome shuttle driver who Professional courteous and efficient!!!Thank you fir great service and follow up on scheduling appointments. Plus having an awesome shuttle driver who takes you and picks you up to shop! More