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Jim Falk Lexus of Beverly Hills - Service Center

Beverly Hills, CA

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235 Reviews

235 Reviews of Jim Falk Lexus of Beverly Hills - Service Center

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May 10, 2018

Service review 10,000 mile service. Absolutely great service! Didn’t have an appointment and stopped by in the afternoon and they went out of their way to take care More

by Jimelexus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juanito Hernandez
May 13, 2018 -

Jim Falk Lexus of Beverly Hills responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Falk Lexus of Beverly Hills. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

May 07, 2018

Professional and friendly. Interactions with employees was minimal. As far as my experience goes everyone was polite, friendly, and professional. There is no way for me to actua More

by dog/animal lover
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Angel Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cannot remember names.
May 22, 2018 -

Jim Falk Lexus of Beverly Hills responded

Thank you for your review. We're glad to hear you enjoyed your visit.

May 05, 2018

Very well taken care of!!! Excellent job. On time. Professional, courteous. I would not only recommend, but also insist that friends and families take their car to Jim Falk L More

by Tj1000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Coreas is awesome. Very proffetional and on time., Steve Coreas
May 03, 2018

service on ES300h fast and prompt experience was excellent overall. check in was a little delayed by training of new employee. facility is very nice. glad they cou More

by aas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddy Chavarria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martha Gomez
May 07, 2018 -

Jim Falk Lexus of Beverly Hills responded

Thank you for taking the time to let us know how we did! We are glad we could provide you with fast and prompt service. Please don't hesitate to reach out if there's anything additional we can do for you.

May 03, 2018

confidence Second time taking my car to Olympic Blvd. location for service. This time I dealt with Eddy Chavarria who gave me confidence that my car would be ins More

by 2006GS
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eddy Chavarria
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2018 -

Jim Falk Lexus of Beverly Hills responded

We are glad to hear Eddy took great care of you! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 30, 2018

Great Service Good service but didn’t have loaner ready when promised, also second time car wasn’t washed while I witnessed other customers get wash. Thanks More

by Joejam0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Yu
May 03, 2018 -

Jim Falk Lexus of Beverly Hills responded

Hi, we appreciate you taking the time to give us your feedback. If you would like to discuss this further, please give us a call at your earliest conveniences so we may be able to assist you. Thank you, and we hope you will consider us again in the future.

April 30, 2018

Angel Vasquez is smart well-mannered trustworthy available...I appreciate and admire his caring and his kindness...he is certainly as good as it gets! More

by jean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel Vasquez and the team he used
May 03, 2018 -

Jim Falk Lexus of Beverly Hills responded

Jean, we are pleased to hear that Angel was able to provide great service to you! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

April 29, 2018

Service Martha Gomez , Freddy Hall and staff were awesome. I had an appointment, was taken on time and the wait time was great. I am extremely satisfied with More

by harris.j
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martha Gomez
Apr 30, 2018 -

Jim Falk Lexus of Beverly Hills responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Falk Lexus of Beverly Hills. We hope to be of service to you again in the future. Best wishes, Jim Falk Lexus of Beverly Hills

April 29, 2018

Exceptional Service Freddy at Jim Falk Lexus makes it so easy for me to keep my car safe and running. Exceptional service! What else can I say? Thank you. More

by Frank, Lexus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Freddy Hall
May 22, 2018 -

Jim Falk Lexus of Beverly Hills responded

Hi Frank, Thank you again for taking the time to let us know how we did. Freddy is great, we are glad you enjoyed your visit.

April 28, 2018

Recent service of my ES 340 Great service. Always easy to work with. Eddy Chavarria is patient and persists until he finds the problem and then solves it. He is excellent. More

by rbp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddy Chavarria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2018 -

Jim Falk Lexus of Beverly Hills responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Jim Falk Lexus of Beverly Hills

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