Back

Jim Falk Lexus of Beverly Hills - Service Center

Beverly Hills, CA

not yet
rated
235 Reviews

235 Reviews of Jim Falk Lexus of Beverly Hills - Service Center

Sort by
November 21, 2021

Awful avoid and avoid this place better dealerships in the area would at all recommend More

by Mpr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2020

Sales department is great Thank you so much Andria you are a great sales lady I do have 1 problem and thats the service department .They are very courteous and professional .I have problem with their outs More

by RPVRAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fook Krongkum, Andria Belote
Nov 09, 2020 -

Jim Falk Lexus of Beverly Hills responded

Renard - Thank you very much for your business. I'm sorry that you weren't completely satisfied with our service, but I'm happy to hear that Joe is helping make things right for you. We appreciate your feedback and if there is anything further you would like to share, I would be glad to take your call. Dominic Vinci - Service Manager - 310-274-5200 EXT.500

October 16, 2020

Over the years I have purchased 2 Lexus vehicles from Lexus of Santa Monica. I live in Los Angeles only 6 miles from Lexus of BH, however this is the first time I have ever been to this facility for ser More

by asherick
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Josh Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2020

I hate that u guys push other products on people. Just do what people can afford and stop making people feel guilty for not doing everything you think the car needs ❗️ More

by NANBUNNELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
A A
Oct 14, 2020 -

Jim Falk Lexus of Beverly Hills responded

This is a disappointing review to read. I assure you that our service recommendations are based on the best available diagnostics, and I would be more than willing to speak with you about what happened during your visit. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Dominic Vinci - Service Manager - 310-274-5200 EXT.500

September 11, 2020

I go to this dealer for service because of Eddy Chavarria. He is honest, reachable, and cares about his customers. If Eddy says I need a part or a service, then I know I need that part or service More

by JSellner
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddy Chavarria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2020 -

Jim Falk Lexus of Beverly Hills responded

Reviews like this one always make us smile! Eddy is just as caring and honest as you say, and we'll be sure to pass along your kind words to him. Thank you for trusting Jim Falk Lexus of Beverly Hills with all your repair and maintenance needs!

July 13, 2020

Beware!!! Brought the IS 350 F sport at Jim Falks. Came here on July 7, 2020; noise came from my rear tires loose backing plate, got a rental and everything. Got the car back on July 9, 2020 with success, More

by dhan06
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josh Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caneen, D. Vinci
June 04, 2020

First we would like to thank Michael Shin for being understanding of our situation and walked the talk by coming through of the payment for the car .He is probably your top sales person and I can see y More

by LOUDOGSGARAGE
Recommend Dealer
Yes
Employees Worked With
Other Employees : Michael Shin should have his picture up
May 20, 2020

RUDE! I have never been treated so poorly by any service department. Martha has absolutely no customer service skills and is extremely rude. My car was brou More

by N.Cooper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Martha Gomez
February 24, 2020

Eddy Chavarria is amazing and I now have two Lexus vehicles that I serve with him! I trust him implicitly with my cars and he always knows what's best. He provides amazing service and has become a fr More

by jnprodsinc
Recommend Dealer
Yes
Employees Worked With
Eddy Chavarria
5.0
This rating includes all reviews, with more weight given to recent reviews.
AZ Ehteshami
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2020

My hat is off to Angel who assisted me. He was prompt, courteous, friendly and consistently greeted me with a smile. The service provided to my car was a 20,000 mile checkup. I was fully informed of the r More

by SOHARALA
Recommend Dealer
Yes
Employees Worked With
Angel Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
1
...