Jim Falk Lexus of Beverly Hills - Service Center

Service experience I had a very good experience. i was able to get in and out easily. Everything was explained to me thoroughly. I was kept apprised if the progress in m I had a very good experience. i was able to get in and out easily. Everything was explained to me thoroughly. I was kept apprised if the progress in my car. It was done timely. I was able to get a loaner car. When I returned my car was waiting for me. He price was reasonable- everything the car needed was done, but nothing tacked on that the car didn’t need. Eddy is fabulous! He us friendly, professional and very efficient More

Service manager Eddie C is the best very helpful customer service I have been dealing with him for several years now and we love his style he has a great manager Eddie C is the best very helpful customer service I have been dealing with him for several years now and we love his style he has a great team and it starts from the top Wish there were more people like him Dan More

Fast and convenient service I was able to drop off the car early without impacting my schedule, got a text message at the end of the day for pickup and was in and out with the se I was able to drop off the car early without impacting my schedule, got a text message at the end of the day for pickup and was in and out with the serviced car in less than 10 minutes! More

Service I had a couple recalls and some idle issues. Danny Park did a great job explaining everything the process. Although, we could not duplicate the proble I had a couple recalls and some idle issues. Danny Park did a great job explaining everything the process. Although, we could not duplicate the problem, he assured they will be ready to help if it continues to be an issue. More

Did not get good service on first 5,000 mile dealer work When I went to pick up my car, the service person turned off my technical support items like lane assist and other items. When I had service done on When I went to pick up my car, the service person turned off my technical support items like lane assist and other items. When I had service done on my new cars at Chevy and Ford, they would wash my car before I picked it up. My car from this dealer was very dirty. I could hardly look out my front window it was so bad. It a good first experience. More

Dirty return My only experience of Lexus service was Kuni Lexus in Denver CO. My set is at BH LEXUS was professional like any other car agency. Nothing special. An My only experience of Lexus service was Kuni Lexus in Denver CO. My set is at BH LEXUS was professional like any other car agency. Nothing special. And my car was washed and not clean, inside or out. There was no pride in the job. I was treated like an honored guest when I had service in Denver by Kuni Lexus, My car was returned as a new looking vehicle. Maybe LA area Lexus dealerships are not like those in other states. More

Jim Falk Lexus Service Department I am on my 4th Lexus with Jim Falk Lexus. Eddy Chavarria, in your Service is EVERYTHING and more. He is so much of the reason I remain a loyal Jim I am on my 4th Lexus with Jim Falk Lexus. Eddy Chavarria, in your Service is EVERYTHING and more. He is so much of the reason I remain a loyal Jim Falk customer. He is always available by phone, easy to get an appointment, resolves problems in very timely turn-around, you get the feeling he is interested in putting the customer first and making them happy & satisfied. His vehicle knowledge is on point, even with new features. I can count on him and his word. He does not push unnecessary work and tries to get his best pricing. He is definitely a prize employee. Happy to be working with him when needed. Thank you, EDDY. More