Jim Falk Lexus of Beverly Hills - Service Center

Great Service No one really likes having to bring their car in to be serviced but I actually enjoy coming in to Jim Falk Lexus. Eddy takes wonderful care of me and No one really likes having to bring their car in to be serviced but I actually enjoy coming in to Jim Falk Lexus. Eddy takes wonderful care of me and my car. He's excellent at diagnosing and solving any problems that might come up (I've had a lot of mice invasions in my car). He also does his best to save you $$ and will recommend the most cost effective way to go. He's my man. More

Consistently good care I have been receiving service at Beverly Hills Lexus for years. My service Rep Eddie Chavaria is the best service person I have ever had. He is thor I have been receiving service at Beverly Hills Lexus for years. My service Rep Eddie Chavaria is the best service person I have ever had. He is thorough, friendly, and always handles my needs above what is required. More

Perfect!!! I have been to this Jim Falk dealers on Olympic twice now for service.. Both times Eddy Chavarria has overseen my service issues and I will always as I have been to this Jim Falk dealers on Olympic twice now for service.. Both times Eddy Chavarria has overseen my service issues and I will always ask for him going forward. He is amazing. He is cheerful, professional, accommodating and really moves the process along.. I leave feeling good about the Lexus services I received and that I was not oversold on services I did not. I appreciate that.. More

The experience was smooth and easy. Lexus's service was very good, as is usually the case. The only point I can raise is the increase of the prices over the years. It seems that the pric Lexus's service was very good, as is usually the case. The only point I can raise is the increase of the prices over the years. It seems that the prices have increased faster than the rate of inflation. More

A Luxury Car Dealership with a Used Car Salesman Culture I just purchased a new Lexus RX 450h from Jim Falk. The sales experience was slow and the battery failed on the first day - not a big deal - but a gl I just purchased a new Lexus RX 450h from Jim Falk. The sales experience was slow and the battery failed on the first day - not a big deal - but a glimpse at how little QC they have on checking their cars before releasing them to customers. I just completed getting the first 5K mile service on my new car. The check-in experience was slimy. The service, which is supposed to be free, cost $239.00 - the first time I've ever had a charge for the first service on a new car. When I brought the car in, the CSR went through a list of five or six optional and chargeable items that I didn't need and said I might need an alignment because the left rear wheel rim had scratches from hitting the curve. (The rear wheel requires alignment?) Sure enough, when I went to pick up my car, they said a $229 alignment was required and charged $1.29 for window cleaning fluid. The free car wash looked like a free car wash. The windshield had spots and the car body looked like it had been rinsed but not washed or dried. In summary, my experience at Jim Falk is that they want to look good - they frequently asked me to provide great ratings for them - but they're preoccupied with upselling and nickel and diming. They don't have a quality customer service culture. I have owned Lexus vehicles for more than 25 years. The last purchase was through Santa Monica Lexus. I have had my car serviced at Glendale Lexus, which has always provided excellent customer service but is not close to home. In the future, I'll drive further to get proper customer service. More

Amazing customer service with prompt turn around time. I have never had anything but exceptional service and Jim Falk Beverly Hills Lexus service department. Martha, my service advisor was so accommodating I have never had anything but exceptional service and Jim Falk Beverly Hills Lexus service department. Martha, my service advisor was so accommodating of my last minute request for a service appointment, she keep me updated with text messages about my cars status and even though I showed up 5/10 minutes before they closed, she welcomed me with a smile and her top-notch service. I have had other service advisors in the past and they have always been so great, truly a wonderful service department that cares about their customers! More

Not Impressed Martha must have been having an off day because her service was rude and mediocre. You can tell she doesn't have much experience here. Martha must have been having an off day because her service was rude and mediocre. You can tell she doesn't have much experience here. More

Great first impression! I'm a new Lexus customer and had a great first experience with the service team. Raul Bohorquez was welcoming, polite, and helpful and was quick to sh I'm a new Lexus customer and had a great first experience with the service team. Raul Bohorquez was welcoming, polite, and helpful and was quick to share his mobile number in the event that I had any questions. My 10K/12mo service was completed in record time and I was able to retrieve my car in just a few hours. Thanks for a terrific experience! More