Jim Falk Lexus of Beverly Hills - Service Center

The team at Lexus has a strong regard for my time and has always made accommodations to make sure I am satisfied. I always feel I am valued!!! always made accommodations to make sure I am satisfied. I always feel I am valued!!! More

Eddy Chavarria is the best service adviser I've ever had, at Lexus or anywhere else! Knowledgeable and always willing to discuss my service needs...in detail. at Lexus or anywhere else! Knowledgeable and always willing to discuss my service needs...in detail. More

Excellent and professional service. I’ve been a customer for over 10 years and Eddy Chavarria and the service team continue to perform beyond expectation for over 10 years and Eddy Chavarria and the service team continue to perform beyond expectation More

Mr.James Palmer was really helpful and he walked me through my car very professionally and he kept me updated on my car everyday. Very happy through my car very professionally and he kept me updated on my car everyday. Very happy More

none,none Service maintenance was excellent; car wash really bad--car was not completely dried off. I dried some water off windshield before driving off. the e Service maintenance was excellent; car wash really bad--car was not completely dried off. I dried some water off windshield before driving off. the end More

Always professional, very helpful, and honest The store is clean, the team is pleasant and the waiting area is very comfortable and accommodating. Steve always makes himself available when I have The store is clean, the team is pleasant and the waiting area is very comfortable and accommodating. Steve always makes himself available when I have a question or my vehicle needs some attention. He is consistently pleasant, friendly and nothing but helpful. Most importantly, he tells me the truth and gives a fair and honest estimate of any work to be done. If I need to wait to complete the work, he tells me how long it is safe to wait and accepts my decision. More

Eddie was awesome. Super easy to work with and responsive! He was eager to help in every way. Service was done very quickly as well! responsive! He was eager to help in every way. Service was done very quickly as well! More

Eddy Chavarria I had a bad experience buying my car, but boy, the service department, and particularly Eddy, has been amazing. Anytime something has gone wrong (or I had a bad experience buying my car, but boy, the service department, and particularly Eddy, has been amazing. Anytime something has gone wrong (or I think it has--like the time I couldn't figure out that how to get into the gas tank because I locked the car...) he was there to help. Appointment or just drive in--he was incredible about taking care of me. More

The service was great. They explained what they will do and how long would it take and offered it right back. The timing was excellent and how long would it take and offered it right back. The timing was excellent More

Eddy was so helpful and communicative. He is a true asset to Jim Falk and deserves a raise and promotion. Told me just what I needed, just how long it would take, when my car was ready, etc. to Jim Falk and deserves a raise and promotion. Told me just what I needed, just how long it would take, when my car was ready, etc. More