Jim Falk Lexus of Beverly Hills - Service Center

Juan went way out of his way to make sure I received the best service possible and handled all my concerns, top notch and a well run service department!!!!, I would definitely recommend this service dept... best service possible and handled all my concerns, top notch and a well run service department!!!!, I would definitely recommend this service dept.....Kudos to Management!!, I have not yet bought a car from Jim Falk but after receiving such great service I will defiantly consider this dealership!! Thanks!!!! More

After leasing a Lexus through a car broker, Jim Falk Lexus became my default dealer and service center. During my three year lease they were consistently courteous and informative, very detail oriented Lexus became my default dealer and service center. During my three year lease they were consistently courteous and informative, very detail oriented in the scheduling of service, providing a loaner car and informing me about the work being done. When the lease ended, I had such low mileage on the car that it was logical that I purchase it. A salesman, the loan officer and the manager explained various options to me based on total price and monthly payments to help me decide for myself. I decided to purchase the car I was leasing and they provided a smooth transition from leasing to ownership. I have never had any significant problems with the car and the minor ones have all been fixed promptly. Their online appointment scheduling system is A plus. More

After several years of very good service, I had a horrible run in with the Sofi, the Sales Manger who refused to assist me with a telephone reprogramming problem that is unique to Verizon and Lexus. horrible run in with the Sofi, the Sales Manger who refused to assist me with a telephone reprogramming problem that is unique to Verizon and Lexus. He is in charge of who he will provide service to. I did not purchase my car there, but have had all of my service competed there for 3 years. I offered to pay for the service, but all he would tell me is next time buy your car here if you expect that kind of service. I have been more than happy with the service dept and just about everything else Lexus until this service issue with the sales manager developed. Both Kevin Weber (General Manger of Beverly Hills Lexus) and Lexus Corp should take stern measures to put this employee in his place. Actually, Sofi should be fired for his lack of customer care. As a side not I was going to purchase 2 new cars this year and both were going to be Lexus... now I doubt whether they will be Lexus at all from any dealer. Beverly Hills Resident More

By far one of the worst dealers in my opinion. The only time they are friendly is when you are about to be "surveyed" by corporate Lexus. I am not writing these comments based on one experience at this dea time they are friendly is when you are about to be "surveyed" by corporate Lexus. I am not writing these comments based on one experience at this dealership. I find they are constantly overcharging for the same produce other dealers charge less for. I brought in a car and was given an outrageous estimate close to $1000 for a repair to the dashboard. I declined and took it to another dealership who charged me less than $200 for the same work. Bottom line..... not to honorable. More

I bought my Lexus three years ago and recently began receiving a barrage of letters talking about the end of my "lease." I also have been charged exorbitant amounts for service that should have been fre receiving a barrage of letters talking about the end of my "lease." I also have been charged exorbitant amounts for service that should have been free. I love my car, it's the dealer I can't stand! More