Jim Falk Lexus of Beverly Hills - Service Center

My experience with Jim Falk Lexus has and continues to be one of the best, starting with the sales personnel (in my case, it was Michael -- last name unknown) to the service personnel. I am very happy with m one of the best, starting with the sales personnel (in my case, it was Michael -- last name unknown) to the service personnel. I am very happy with my vehicle and the service that Michael provided at the time of purchase. In addition, Michael Kasabyan has provided me with great assistance in the service department. He carefully listens to my concerns and is of great assistance throughout my visits. I could not have asked for a better service representative! More

Arthur has been my service rep since I started buying Lexus in 2007. He has always been very honest with diagnosis and pricing of the service. He respects your time and money. My job entails me driving a Lexus in 2007. He has always been very honest with diagnosis and pricing of the service. He respects your time and money. My job entails me driving around a lot from appt to appt. No matter how small the service was he's always been able to provide transportation so my work day is not interrupted. He is one of the top reasons I decided to continue leasing with Lexus. Many times people will say dealer service centers rip you off but Arthur does the best he can with pricing. I even shopped around on a part and he was able to get it about the same. So I might as well go with Arthur because every time I take my car in I get a complimentary car wash to! so really I feel like I'm paying less for the part! I also know that he will make sure everything is done correctly. More

Great customer service and very professional. I really appreciated the professionalism and quick service. I also appreciated the loaner vehicle provided while my car was in the shop. The details on the bi appreciated the professionalism and quick service. I also appreciated the loaner vehicle provided while my car was in the shop. The details on the billing summary also explained everting that was involved with the service provided. Thanks Arthur! More

Working with Arthur was great. He genuinely cared about my experience. I was also happy that the loaner car was readily available. Everything that Jim Falk and Arthur could do for me was done, which is all my experience. I was also happy that the loaner car was readily available. Everything that Jim Falk and Arthur could do for me was done, which is all that you can ask for. Thank you very much for being local! More

Use Jim Falk for my Lexus service. Eddie is my service rep and he is the best. ALways feel like he treats me fairly and keeps me informed about my repairs. Only have one complaint is that it takes too lon rep and he is the best. ALways feel like he treats me fairly and keeps me informed about my repairs. Only have one complaint is that it takes too long get your car when you come to pick it up. Took about 10 minutes on my last visit. More

My apology for my late response in regards to my experience with your dealership on Apr-16-10; I’ve been working long hours and go home to tons of home-work. First of all I would like to say that experience with your dealership on Apr-16-10; I’ve been working long hours and go home to tons of home-work. First of all I would like to say that Mr. Arthur Rostomyan and his team at the Jim Falk Lexus Service Department on Robertson Blvd. I believe that Mr. Rostomyan is a role model for your dealership! He has demonstrated: 1) Vast knowledge of my vehicle 2) Exemplary Customer Service 3) Prompt follow-up phone calls 4) And an amazingly humble demeanor. I have dealt with other dealership but none can compare to the service I received from Mr. Rostomyan and his team. Lexus is very fortunate to have him apart of this dealership and I will continue to recommend this particular dealership to my friends and family members. Thank you for the experience! Tisha Plummer More

Eddie takes fantastic care of our two IS models. Whether we need a loaner or shuttle service, we're never inconvenienced when we need to bring our cars in. Our cars get great service and always come back to we need a loaner or shuttle service, we're never inconvenienced when we need to bring our cars in. Our cars get great service and always come back to us freshly washed. Always courteous, Eddie lets us know whenever something's wrong with the cars or parts need to be replaced, and keeps us informed about our car's status. More

Mr. eric parker was extremely friendly and helpful.He made sure my vehicle was properly taken care and in a timely manner. Being able to provide a "loner" vehicle was tremendously accomedating. He went a made sure my vehicle was properly taken care and in a timely manner. Being able to provide a "loner" vehicle was tremendously accomedating. He went above and beyond my expectations. Overall great customer service. sy More

The service department offers quality service not seen in generations. It is the epitome of high quality service. There is no detail too small and everyone is extremely well trained. They treat every cust generations. It is the epitome of high quality service. There is no detail too small and everyone is extremely well trained. They treat every customer, big or small, old or young, large or small ticket with the same care, concern, and respect. I have had luxury car service in Beverly Hills for over 25 years, and this is the best service department and the finest service organization I have ever encountered. More

Eddy is the absolute best. He is attentive, friendly, timely, and understanding. He has improved my experience with Jim Falk Lexus of Beverly Hills - and that was a difficult task to complete. I would timely, and understanding. He has improved my experience with Jim Falk Lexus of Beverly Hills - and that was a difficult task to complete. I would recommend Eddy to anyone and everyone as the best service experience I've ever had over six different cars. More