Jim Falk Lexus of Beverly Hills - Service Center

Mr. Mike Kasabyan was extremely knowledgable about the car and was very helpful in providing the best service that I ever received from any other service representative. He was courteous and very pleasan car and was very helpful in providing the best service that I ever received from any other service representative. He was courteous and very pleasant to work with. He was honest with the work order and met all his committments. Quality of the service was commendable. I highly respect Mr. Mike Kasabyan. Ali Vanek More

The service provided by Robert Galvez was professional and extremely courteous. He made every effort to accommodate my needs - he arranged for a loaner, which is much more convenient for me; he called as and extremely courteous. He made every effort to accommodate my needs - he arranged for a loaner, which is much more convenient for me; he called as soon as he had any information regarding my car. Although the news about my car was not good; Robert conveyed the message in a very businesslike and professional manner. I was happy with the service provided. More

The reason I keep buying Lexus' is because the service department is better than every other auto dealer I've tried, that includes MB, BMW, Audi and Jaguar (which particularly stinks). Juan Prevoo always department is better than every other auto dealer I've tried, that includes MB, BMW, Audi and Jaguar (which particularly stinks). Juan Prevoo always takes such good care of me, he greets me by name, has a free loaner car ready, and I'm out of there in a flash. Most importantly, I trust him if he says something needs to be repaired or replaced. More

Mr. Mike Kasabian was by far, the most courteous, helpful and knowledgeable employee I have ever interacted with from Lexus (or any other company for that matter). He is the perfect example of giving awesome and knowledgeable employee I have ever interacted with from Lexus (or any other company for that matter). He is the perfect example of giving awesome service and really making the customer feel special, taken care of, and assured that their satisfaction and safety is Lexus' top priority. When I made the appointment to bring my car in, Mr. Kasabian greeted me as I pulled into the driveway, opened my door with a smile and great attitude, got my car right in to be serviced and got everything taken care of within minutes. He is very personable, asked questions about my vehicle and I felt that he genuinely cared about my safety and happiness. Mr. Kasabian is a model employee and I would be very pleased to see him recognized and rewarded for his hard work. Because of the phenomenal experience I had at Jim Falk Lexus, I will certainly send my family and friends to see Mr. Kasabian so they can have the same fabulous experience that I did. More

Arthur Rostomyan is very engaging and responsive to any and all questions or concerns about the service being performed on my Lexus. Every visit for scheduled or unscheduled service is handled very quickly and all questions or concerns about the service being performed on my Lexus. Every visit for scheduled or unscheduled service is handled very quickly and professionally. I would recommend Arthur Rostomyan to others without reservation More

Mike is a great and easy person to work and very satisfied with overall work.I have had great experience with the service and would always do my car service in Jim Falk Lexus. I will recommend all m satisfied with overall work.I have had great experience with the service and would always do my car service in Jim Falk Lexus. I will recommend all my friends to have there car serviced at jim falk lexus. More

I always enjoy taking my car into Jim Falks Lexus. They're very kind and always welcoming when I take my car in. Arthur in Service Dept. always helps me out and he is my go-to guy when it comes to my They're very kind and always welcoming when I take my car in. Arthur in Service Dept. always helps me out and he is my go-to guy when it comes to my car. I tell my fellow Lexus friends to go to Jim Falks for service or other needs. More

Mike is always very courteous and pleasant. When I bring in my car in for service at this dealership, he explains in detail what service needs to be performed. Then He follows up with phone calls and in in my car in for service at this dealership, he explains in detail what service needs to be performed. Then He follows up with phone calls and informs me of the status of the work and the car is always ready on a promised date/time. More

I love going to beverly hill lexus. They have always taken great care of my needs, from the time i purchased the car there, and they make sure i am with transportation to continue dealing with the hecti taken great care of my needs, from the time i purchased the car there, and they make sure i am with transportation to continue dealing with the hectic schedule that i have. I especially enjoy dealing with my service rep Mike Kasabyon, even though all the reps are wonderful but he is the best.I will always continue to do business with beverly hill lexus. More

My wife and I have used Eddy Chavarria of Jim Falk Lexus for years and have been extremely pleased with him. He is always prepared and helpful; in sum, he gives excellent service. I have dealt with Jim Falk for years and have been extremely pleased with him. He is always prepared and helpful; in sum, he gives excellent service. I have dealt with Jim Falk Lexus for 19 years and have been very satisfied with the quality of Lexus automobiles. The disclosure of the numerous recalls by Toyota of their automobiles raised serious questions in my mind, but the issues seem to have been resolved by the DOT investigation. More