Jim Falk Lexus of Beverly Hills - Service Center

I have been taking my Lexus to this Service Center for 2 years now, and have always had a very pleasant experience. The Service Consultants are already friendly and helpful! They always provide Excellent cu years now, and have always had a very pleasant experience. The Service Consultants are already friendly and helpful! They always provide Excellent customer service and my vehicle is ready when promised! More

I have never experienced service as good as this from any car dealer service department. Juan is so wonderful to me and always takes spectacular care of me and my car. I completely trust and value his adv car dealer service department. Juan is so wonderful to me and always takes spectacular care of me and my car. I completely trust and value his advice. Plus he is super nice and always comes through. He is a class act all the way.. More

These guys consistently provide good service and are thorough with the work they do. They are friendly and approachable and always happy to answer questions (even the dumb ones). The hours of service ar thorough with the work they do. They are friendly and approachable and always happy to answer questions (even the dumb ones). The hours of service are convenient. The woman at the check out is very nice and also gets you in and out very quickly. More

Very helpful, friendly, and consumer conscience. I always get good pricing on my service and they communicate on all work to be required. Most importantly, they always call when they say they are going to ca get good pricing on my service and they communicate on all work to be required. Most importantly, they always call when they say they are going to call and the car is always ready when they say it is. The only issue i have is that sometimes it takes them longer than it should get your car when you are ready for pick up. Car wash sometimes isnt the best. More

I took my Lexus in for my routine service and worked with Mike in the service department. They made a normally tedious chore of having to take your car in for service, quick and easy. They took my car righ Mike in the service department. They made a normally tedious chore of having to take your car in for service, quick and easy. They took my car right away and had me in a loaner car in minutes. I was impressed with how they went above and beyond to accomodate my schedule with the return of the loaner car as well. Mike was professional and helpful and exceeded every expectation in quality service. Even as I picked up the car, I realized that I'd forgotten to tell them I needed my windshield wipers replaced and Mike personally handled it himself in 5 minutes. Excellent! Jeanine Taylor More

I have bought four cars from Jim Falk Lexus of Beverly Hills and I intend to continue to buy from them. The service department is great and very professional. They same guys have worked there since I ha Hills and I intend to continue to buy from them. The service department is great and very professional. They same guys have worked there since I have been going there, and they are super friendly, knowledgeable and helpful. They remember my name and always make sure I have a loaner. When I get my car back, it has always been washed. And I am secure in knowing that genuine Lexus mechanics are working on my car and using genuine Lexus parts. The shop is clean and organized, I cant imagine a more professional service department. More

Manny is GREAT! He always makes the visit pleasurable and easy. I came in for an oil change yesterday and because I thought the trunk was jammed. It would'nt open but Manny being very well informed and helpf easy. I came in for an oil change yesterday and because I thought the trunk was jammed. It would'nt open but Manny being very well informed and helpful showed me that it actually wasn't even jammed. I had pressed the lock button by accident in the glove compartment of the car. Manny took well care of me. They changed the oil, washed the car and showed me how the trunk lock works. Thank you Manny! Best, Barry Purzak More

He is very nice, caring and polite. Every time we take our cars in for service he makes sure he understands the problem and makes sure we are satisfied. once we had a problem with the car which was safety our cars in for service he makes sure he understands the problem and makes sure we are satisfied. once we had a problem with the car which was safety issue he made sure that the problem is properly addressed and taken care of. thanks mike. More

Me and my husband take our cars for service to this dealership specially for the fact that mike works in service department. He always greets me with a smile and takes care of any issues. If we bring t dealership specially for the fact that mike works in service department. He always greets me with a smile and takes care of any issues. If we bring the car for maintenance or any problems he tries his best to make it easy and fast for us. He always explains is there is a problem or what we need to do to avoid a problem. Thank you Mike. More

Juan is always friendly & helpful. He always talks through cost & options. My car has always been ready when he said it would be & the cost has been what he said it would be. No surprises. It's always through cost & options. My car has always been ready when he said it would be & the cost has been what he said it would be. No surprises. It's always been a nice experience & a good carwash never hurts. More