Jim Falk Lexus of Beverly Hills - Service Center

Eddy Chavarria, the Assistant service manager helped me during my recent visit 4/21/2011. One of the gasket around the roof spoiler was coming loose and he told me not to change it since its not that impo during my recent visit 4/21/2011. One of the gasket around the roof spoiler was coming loose and he told me not to change it since its not that important and there is no need to spend $600 to replace it. Car was service promptly and he had notified me through the whole servicing process and asked for my permission before proceeding on repairs that was not disclosed before I drop my car off. Gave me a new 250HS as a loaner. I live in City of Industry and I will only go to Beverly Hills Lexus to do my service. Based on my experiences at different dealer ships, I think Beverly Hills Lexus was the most courteous and they do thing right and do things on time !! I would recommend everyone to go to Beverly Hills Lexus to have their car serviced !!! Better yet, look for Eddy. He's at the Robertson's location More

Eddy Chavarria, the Assistant service manager helped me during my recent visit 4/21/2011. I have been going to Eddy for years and he always remembers me and my service history before looking it up. He is during my recent visit 4/21/2011. I have been going to Eddy for years and he always remembers me and my service history before looking it up. He is wildly helpful and understanding. I thought about buying a new Audi recently but didnt because I didnt want to have to drive all the way to Santa Monica where the service is no where near as good as his. More

Preformed 15K service and recall repairs that Lexus had issued, everything was completed as promised and they even gave me a loaner car!, first class service!! I definitely consider this dealership for my issued, everything was completed as promised and they even gave me a loaner car!, first class service!! I definitely consider this dealership for my next vehicle purchase and continue to have my vehicle served here!, Thanks!!! More

The quality of service provided by Juan Prevoo is The quality of service provided by Juan Prevoo is exceptional. He is knowledgeable, reliable, attentive and easy to work with. Juan has been my "go The quality of service provided by Juan Prevoo is exceptional. He is knowledgeable, reliable, attentive and easy to work with. Juan has been my "go to" guy with each of the automobiles I have purchased from Jim Falk Lexus and is one of the primary reasons I keep returning. More

I bought my car at Jim Falk Lexus of Beverly Hills and have had my car serviced here in the past. Although there are dealers closer to me (Glendale and Longo), I prefer to have my car serviced at Jim Fal have had my car serviced here in the past. Although there are dealers closer to me (Glendale and Longo), I prefer to have my car serviced at Jim Falk Lexus because of their excellent care and customer service. I was especially impressed by Robert Galvez, my Service Consultant. Thank you! More

I took my car in for the two recalls on my Lexus. I worked with Robert Galvez and he was very professional and efficient. All of the personnel at the Jim Falk Service Center were great. If I ever need worked with Robert Galvez and he was very professional and efficient. All of the personnel at the Jim Falk Service Center were great. If I ever need service again, I would return to this dealership. Thanks! More

I was very pleased with the service I received at Jim Falk Lexus with Robert, They are timely, polite and efficient. The car drop off and pick up was very quick and there was not a lot of wait time. Ro Falk Lexus with Robert, They are timely, polite and efficient. The car drop off and pick up was very quick and there was not a lot of wait time. Robert always calls promptly to let me know the status of the service. I will continue to service my car at Jim Falk Lexus. Thank you, More

Mr. Beeman in the service dept. provided me with an unforgettable positive experience. His professionalism, only surpassed by his warmth,knowledge and concerns, made the inconvenience of having my car unforgettable positive experience. His professionalism, only surpassed by his warmth,knowledge and concerns, made the inconvenience of having my car "in the shop" dare I say... pleasurable! I have been a Lexus owner since 1992, and it is no wonder why I chose Lexus over any other car dealership for my new vehicle. More

If my Lexus ever gave me any trouble, I have always taken my car to Arthur. He has always taken care of the problem in the best and fastest way. Always very helpful and very nice. I would definitely recommen my car to Arthur. He has always taken care of the problem in the best and fastest way. Always very helpful and very nice. I would definitely recommend everyone to take their Lexus to him if it is ever necessary. More

I was looking for a Lexus Dealership to service my RX 330 and living in Los Angeles you have an array of places you can go which can be rather confusing. I chose to go to Jim Falk Lexus Of Beverly Hills afte and living in Los Angeles you have an array of places you can go which can be rather confusing. I chose to go to Jim Falk Lexus Of Beverly Hills after I was told about their high ratings in customer service. I was most impressed to find the ratings to be true after my now two trips there. My first trip there I worked with Saul Munozwho did more than everything to speak to me and answer questions and concerns I had about pricing and was thorough in his explaination of my car's service. I needed new breaks and while my car was being serviced without hassle I was put in a loaner vehicle. The only dissagreement I have on that is that the car must be returned with the same amount of gas as in the past before I moved to the area I never had fill the car up gas and in this economy that can be a bit diffifult to do. Also Janet at the billing department was very helpful as well. My next experience was with Robert Galvez who is also a service consultant there at Jim Falk Lexus Of Beverly Hills. He was also very thorough and made sure to go over everything he possibly could and worked with me. I was again given a loaner vehicle. It was such a great thing to walk in be remembered and treated with affluence. Robert kept a check on things while my car was in service, this time almost a week. My car had to have it's seals replaced after I had run over something on the freeway. My car needed new tires as well but I can tell you that I never felt pressured to buy from the dealership and and he was rather helpful in writing estimates down for tires. I picked up my car and left with a smile after being treated so well it was so nice not to have to worry and that nothing was hidden from me in costs. After picking my car up I was rear ended and had to return the next day although they do not do autobody service I was directed to Harry's Auto Body Collison by Robert who made sure once again that I was taken care of. I highly reccomend this dealership and if you should visit please ask to work with either of these men and tell them you read Erin's post on this site. As I say I had a longer experience with Robert but Saul was wonderful as well. More