Jim Falk Lexus of Beverly Hills - Service Center

Lawrence who works in service dept at Jim Falk Lexus on Robertson Blvd. was a pleasure to work with. He took our car on time and was very thorough with his assessment of our automobile's needs. We have bou Robertson Blvd. was a pleasure to work with. He took our car on time and was very thorough with his assessment of our automobile's needs. We have bought 3 cars at this dealership and the service has always been terrifice. More

I purchased my car from Jim Faulk Lexus nearly four years ago and have all of my servicing done at their dealership. I am SO pleased with my entire experience, I will definitely continue to buy from them in ago and have all of my servicing done at their dealership. I am SO pleased with my entire experience, I will definitely continue to buy from them in the future! Even today, my service writer worked with me in an attempt to lower my service charges. They are the best! Mitchel M. More

They really took care of me. Everything was great. Cool people, great service. Also, one of the guys offered to get me a more compact (I'm a small girl and the first car was big), more interesting and fun people, great service. Also, one of the guys offered to get me a more compact (I'm a small girl and the first car was big), more interesting and fun car instead of the original complimentary loaner car that I was supposed to get. And I ended up loving it. I've been to other Lexus dealerships around here and they were not nearly as friendly or accommodating as they were here. Definitely recommend! :D More

Richard is amazing. He listened to me and made me feel at home. He is a valued asset to Jim Falk Lexus. He takes ownership of the problem and makes sure the customer is taken care of. That is the kind of cus home. He is a valued asset to Jim Falk Lexus. He takes ownership of the problem and makes sure the customer is taken care of. That is the kind of customer service I value. Richard was a huge help to me. Not only knowledgeable about the services and parts, he was extremely courteous, helpful and professional. He streamlined and simplified a tedious process for me and made helping me a priority. People like Richard are the reason I will continue to do business with Jim Falk Lexus year after year. More

Mike Kasabyan, Service Consultant at Jim Falk Lexus is "THE BEST!" He is HONEST and exercises Integrity and Professionalism always. Without a doubt I can always count on Mike to make sure that my service "THE BEST!" He is HONEST and exercises Integrity and Professionalism always. Without a doubt I can always count on Mike to make sure that my service experience is pleasant. I have referred several Family Members, Friends and Colleagues to him for service on their cars and their experience with Mike was great as well. When it comes to my car I'm very particular, so trust me when I say Mike Kasbyan is The Best! More

I brought my Lexus IS-250 to Jim Falk Lexus of Beverly Hills where I met Mike in the service dept. He was curtious and friendly but most of all honest and maintained excellent communication during the re Hills where I met Mike in the service dept. He was curtious and friendly but most of all honest and maintained excellent communication during the repair process. I didn't get the names of the other staff members but the overall experience was what you would expect from a Lexus dealership. Thank you Mike & Team! -Geoff More

I've owned 3 Lexus vehicles in the last 16 years and have always gone to this dealership. Service is consistently topnotch; attention always excellent. Assistant Service Manager Eddy Chavarria who has assis always gone to this dealership. Service is consistently topnotch; attention always excellent. Assistant Service Manager Eddy Chavarria who has assisted me since 2009 is a shining example of top rate customer service and probably the main reason why I won't go to any other dealer. My next car will still be a Lexus for sure, and a main factor for that decision is the A1 service that I get from this dealership. I certainly hope that Mr. Chavarria will be around for a long time as I cannot imagine anyone else taking care of me and my Lexus. Bravo! More

My service manager Juan is extremely helpful and knowledgeable, not to mention very polite. The service on my car is handled professionally and promptly. He also stays in touch with me should ther knowledgeable, not to mention very polite. The service on my car is handled professionally and promptly. He also stays in touch with me should there be any recall issues, which gives me peace of mind. I recommend him to all my Lexus-owning friends! More

Eddy is always polite, curtous, and professional. Both my wife and I go to him exclusively as he knows how to give top notch service. i dropped off my car before work, they had a car waiting for me and my wife and I go to him exclusively as he knows how to give top notch service. i dropped off my car before work, they had a car waiting for me and it was done by lunch so I was not incovienced. More

Eddie is by far the best person I have worked with and he always gives me a fair and honest assessment and price. He also remembers my preferences and needs every time I show up for service, which is a test always gives me a fair and honest assessment and price. He also remembers my preferences and needs every time I show up for service, which is a testament to the company's pride in providing quality customer service. More