Jim Falk Lexus of Beverly Hills - Service Center

Vinci (Service Manager) is professional The service department has a great customer service, Vinci (Service Manager) is professional and helpful, Always fast and friendly. I can trust that The service department has a great customer service, Vinci (Service Manager) is professional and helpful, Always fast and friendly. I can trust that when I leave there my car has been handled by the best. More

OMG, Other Reviews are TRUE! This is a sad review for me to post because I've been with Lexus for some 10 years, have had 4 RXs over that period of time and have always been extre This is a sad review for me to post because I've been with Lexus for some 10 years, have had 4 RXs over that period of time and have always been extremely impressed with Lexus. Now I've discovered that was due to Lexus OF AUSTIN. I gave my daughter, my 2010 RX 350 but I still own the title. Yesterday she went into Beverly Hills Lexus/Jim Falk for a 30,000 mile tune up at my request. She called and said one of the service men, Reno, had told her that the back brakes were dangerously worn and she needed new shocks. She was quoted some $1,200! I immediately told her to get a bid from a brake shop which came back at around $670. When she informed Reno she would not be having the dealership take care of the brakes, he asked why and she told him. Then he called her back saying the dealership would do it for $638!!! Being at a disadvantage of my daughter there in LA and I'm here in Texas I couldn't look at those breaks myself. I told her to go ahead and have the dealership fix the rear brakes since, as Reno kept stressing her safety was at risk. He even said she shouldn't be driving the car and it was at only 35,000 miles and LEXUS quality. Here's is my suspicion...Reno didn't want anyone else looking at those breaks because they would have said they were not yet to the point of being replaced. Be forewarned I don't know what they might be working in their service department. I spoke with Lexus of Austin and let them know what was occurring. I am now researching where I need to voice the situation to LEXUS to let them know what Beverly Hills dealership is doing and they need to read these other reviews that validate what I've just written about them. One other note, when I asked Reno why the price had changed, he said something like he’d talked with his manger and sometimes they give a deal to people concerned about the price! What!? I told him no matter how much money a person might have, they are always concerned with price! Do I sound mad? You bet when you feel like your child is being taken advantage of. Read reviews on Lexus of Austin. Everyone LOVES them! More

just awful, they insulted me Head of the garage called me so rude words that I'm not going to write here. I had to buy a new car because of the fact that under the bonnet dead ani Head of the garage called me so rude words that I'm not going to write here. I had to buy a new car because of the fact that under the bonnet dead animal (rat) I went and asked them to remove all check the car! they left my car under the sun for a week, can u imagine how it stank. I had to buy a new car with them, because they made me and after that I have so many problems with them, they did not do anything. More

Overpriced, false estimates and combative service rep This is my second and last time visiting this service center. First visit was in August 2015. Dropped car off for routine oil change and service. This is my second and last time visiting this service center. First visit was in August 2015. Dropped car off for routine oil change and service. Quoted $400 for exam. Thought it was pretty high, but wanted to give them a shot. Dropped off my car at the appointment time around 9AM. Four hours later they called to say I will need new brakes, filters and one tire. Regretfully decided to let them fix it although I had just purchased the car from them in Feburary 2015. Fast-forward to today. 2nd oil change (travel a lot for work so still less than 3000 miles driven since last oil change). Arrive for 10:45AM appointment. He says it will be $400 and will take 2 hours to even see the vehicle (not sure the reason for an appointment time then). Wait 2 hours, comes back with a list of six things that need to be repaired. Showed it to me on paper and went through each one. 1. Battery is dead 2. AC is moldy (requires deep cleaning) 3. Air Fliters need replaced 4. Need alignment 5. Oil & Fliter Change 6. Replace front right tire Tech says "All will be additional $600" I said "Great! Please go ahead!" Everything sounded reasonable for the price, plus I am paying $400 already. $1k. Not ideal, but I accepted it. 3:37PM I get a call that my car is ready. I go to the desk to pay and the total bill is $1,417.86. "Whoa! That isn't right." The cashier calls the tech over. The tech immediately is defensive and pulls out a piece of paper (same as before) showing the list of items he suggested. Next to it in blue ink (the rest is in black ink) there is a price breakdown for each item. The price breakdown WAS NOT there before. I even told him this and he insisted that he never quoted me a price of $600 and that there would be NO WAY those six items would cost less than what was shown. I told him, $600 is PLENTY for what was done, plus the $400 already spent for you to "look" at the vehicle. He then insists on calculating the six items in front of me to "prove" he can't do math in his head and therefore wouldn't be able to quote $600. Also said that he pointed out the $1200 to me before the work and said it was in a different color ink so that it would stand out. After the visit I was left with two stacks of paper. 1st from the original $400 quote ($462.15 to be exact). 2nd showing the service that was completed. All of which was signed. There was nothing ever given to me in writing with my signature showing what I was expected to pay. Their fault for overcharging, but my fault for deciding to go back to Jim Falk Lexus Service center a second time after such a bad visit the first time. Also, my fault for not asking for a written quote before hand. Shame on them for price gouging. I don't care if you ARE in Beverly Hills. Shame on the employee for the disgusting and defensive attitude about the price difference. With the bad, sometimes comes good. The cashier was extremely apologetic about the situation and was very kind. More

Overcharged for routine service Bought my 2013 certified Lexus ES350 in early morning to the service department. Pulled in line for service observing guys in armani looking suits ch Bought my 2013 certified Lexus ES350 in early morning to the service department. Pulled in line for service observing guys in armani looking suits checking in cars. A middle aged woman identifying herself as a service manager asked me the reason for my visit. I said routine 35,000 mile service. She said to wait while she went to check the computer. After a brief moment she returned and said that would cost 375.00 dollars. I asked why so much. She said that is how much it costs. She said if I thought that was high that my next servicing would cost about 800.00 dollars because I would need an oil change and a coolant system change. Surely I thought she had misquoted the cost and that it would be corrected when I picked up my car. When I returned to pick up my car she stuck by the original fee. I went over the service paperwork and the only itemized thing with a dollar amount to it was a fuel additive under thirty dollars. I protested and she said well I want to make you happy so how much do you think you should pay. She said that a wheel alignment was also performed. I said at the most 200.00 dollars which I still felt was high . She said 250.00 dollars. I hadn't mentioned that I had a wheel alignment performed on my vehicle weeks before coming in for servicing. I reluctantly payed and waited for my vehicle to be bought out to me. When they delivered it to me it was covered in dust and dirtier then when I had bought it in even though the service invoice said it was cleaned. I was told previously by the old staff at Jim Faulk Lexus shortly after purchasing my vehicle that Keyes Lexus personnel would be replacing the personnel I had previously dealt with which sent shivers thru me since I opted not to buy my car from Keyes when shopping for my pre-owned certified vehicle. My first inclination was to go elsewhere but since I had purchased my car from Jim Faulk Lexus I decided to give the new people a shot. This was my first paid service after the complementary free oil change that came with the vehicle purchase. Since the oil change was free I expected that service to go over without a hitch and it did. Did I mention my car had just under 30,000 miles when I bought it. I bought it certified. I am retired and seldom drive the car much at all. I purchased Lexus because I assumed it was a sound vehicle and could be relied on. Just who these people are in their expensive Armani looking suits in the Service area I do not know but this Service manager lady frightens me in regard to truthful and fair dealings. It would seem that the free rentals are not really free after all among other things. I was told at checkout that my car needed an engine air filter and an air-conditioning filter that i could have performed now or at my next 5,000 mile servicing. I opted not to do it then. Since these items were not changed at time of service I can only guess it was implied that I would have to pay for them. These items are due for change every 30,000 miles. I've only driven this car a little over 5,000 miles. Go figure. Trying to figure out what my options are in regard to future service. Be careful when bringing your car here for service. More