Jim Falk Lexus of Beverly Hills - Service Center

Service review I got my 6 month service here and I couldn't be happier. Every employee was beyond friendly and accommodating. I'll definitely be coming back here. I got my 6 month service here and I couldn't be happier. Every employee was beyond friendly and accommodating. I'll definitely be coming back here. More

Service Makes All the Difference! All aspects of service are top notch: ease of appointment, competence of work done, convenience of loaner car, communication and updates, efficient an All aspects of service are top notch: ease of appointment, competence of work done, convenience of loaner car, communication and updates, efficient and professional. These are all coordinated by Eddy Chavarria who is the most important reason I return here for service. More

Visti for maintanence They were very quick and professional. Took care of my car very quickly. Called me to update me on status of the maintenance. Told me my battery wa They were very quick and professional. Took care of my car very quickly. Called me to update me on status of the maintenance. Told me my battery was dying, which was confirmed. So I changed it on their recommendation Josh, my service advisor, was great. Very friendly and professional. I always take my care there for service. More

Love Jim Falk of BH! The team at this location are outstanding! Eddie Chavarria pays extra attention to his clients, communicating updates and any issues in a very clear The team at this location are outstanding! Eddie Chavarria pays extra attention to his clients, communicating updates and any issues in a very clear and timely way. The service is outstanding, I highly recommend them. More

JIm Falk Service Department Rocks! It's immaculate, professional, and aims to please in every respect! I very much respect Angel Vasquez, who could not have been more kind, efficient, a It's immaculate, professional, and aims to please in every respect! I very much respect Angel Vasquez, who could not have been more kind, efficient, and a fun guy with whom to trade a few jokes. I lease my Lexus hybrid from Longo Lexus' VIP department, but Jim Falk's BH service department is incomparable. More

Routine service call Always excellent service - on time, courteous and a lovely clean car. Loaner car is always appreciated and helps in getting out of the dealership qui Always excellent service - on time, courteous and a lovely clean car. Loaner car is always appreciated and helps in getting out of the dealership quickly. More

Upsetting at first, but ended up happy. It took me over a month of back and forth phone calls to deal with the situation, but in the end I am happy that Lexus decided to take care of the sit It took me over a month of back and forth phone calls to deal with the situation, but in the end I am happy that Lexus decided to take care of the situation. It's taking care of customer that makes me want to continue to purchase Lexus cars. I love my car and having great customer service is what I need to continue to be a loyal lifetime customer. The car sells themselves, but the customer care after the purchase is what keeps me loyal. I also really liked my service girl Martha. She was a ray of sunshine throughout the entire ordeal, and loved Mary Ann over the phone. Gina Lopez More

Lexus NX Repair/Service I brought my lexus NXin since the front guard and fog light had got cracked in an accident. She contacted my insurance and patiently waited for their I brought my lexus NXin since the front guard and fog light had got cracked in an accident. She contacted my insurance and patiently waited for their approval. Once she received th document she needed, she facilitated the repair in no time. Maria is a sweetheart and cares about her customers. She kept me updated throughout the process. More

excellent service Excellent service. Additionally, the vehicle had been cleaned from top to bottom when it was returned. Danny kept in touch with me regarding needed re Excellent service. Additionally, the vehicle had been cleaned from top to bottom when it was returned. Danny kept in touch with me regarding needed repairs. Notified me when ready More