Jim Falk Lexus of Beverly Hills - Service Center

Service Denny Park was helping me out regarding my vehicle’s issues. He’s very friendly, understanding and helpful. thank u man for ur great service >> Denny Park was helping me out regarding my vehicle’s issues. He’s very friendly, understanding and helpful. thank u man for ur great service >> More

Car Service I'm starting to question why every time you service my car, it creates a problem that wasn't there before. This has happened several times over the y I'm starting to question why every time you service my car, it creates a problem that wasn't there before. This has happened several times over the years with today being the worst (check engine light came on after just getting it back 3 days ago and barely driving it). The 2 stars were for Steve who helped me (otherwise it would have been zero or 1). He was great and I want to make sure that my negative review is not a reflection on his service. He was even very friendly and helpful today when I brought the car back. It was completely about my car having issues after being in your hands. More

Fine service The service that was needed was completed in a timely and efficient manner. Eddy Chavarria, the Assistant Service Manager facilitated the entire proce The service that was needed was completed in a timely and efficient manner. Eddy Chavarria, the Assistant Service Manager facilitated the entire process, with efficient, explained what needed to be done. He did a great job and added humor is always a good thing. More

Eddy Charvarria is great for service! I bought a CPO from another lexus dealer and noticed something is not right. Took it to Eddy who fixed it for me in 24 hours. I have worked with Edd I bought a CPO from another lexus dealer and noticed something is not right. Took it to Eddy who fixed it for me in 24 hours. I have worked with Eddy for a few years now with my other lexus and he is always pleasant, friendly, easy to work with, no pressure and knowledgeable. If you want great service, please go see Eddy at Lexus Beverly Hills!!!! More

Jim Falk Service Center ROCKS!!! ]Martha Gomez was the service rep who helped me. She was friendly, professional, and smart. She is a great representative of your company. Thank yo ]Martha Gomez was the service rep who helped me. She was friendly, professional, and smart. She is a great representative of your company. Thank you! More

50K service and manufacturer recall (Takata Airbag) Martha was attentive and updated me throughout my car's service. She is also very personable and knowledgeable which made the experience terrific. S Martha was attentive and updated me throughout my car's service. She is also very personable and knowledgeable which made the experience terrific. She arranged for a loaner car which was convenient and took little time. More

Appreciated for Kindly Service I apprecited to Josh Kim , service center advisor, for his kindly help. Thanks for his fast updated service state & explained easy to understand whil I apprecited to Josh Kim , service center advisor, for his kindly help. Thanks for his fast updated service state & explained easy to understand while I waited service. I I apprecite again. Thanks . More

If your service is complimentary, forget about quality. Initially, when I dropped my car off for service, I asked rep. to check on an ongoing issue for me, However, because I didn’t purchase what he offered Initially, when I dropped my car off for service, I asked rep. to check on an ongoing issue for me, However, because I didn’t purchase what he offered me, that issue meant nothing. Nevertheless, I drove all the way back to the dealerahip to pick up my car just to learn that it needed a complimentary service that would soon expire. Therefore, I left it again and who knows what’s coming when I get back. More