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Jim Falk Lexus of Beverly Hills - Service Center
Beverly Hills, CA
235 Reviews
235 Reviews of Jim Falk Lexus of Beverly Hills - Service Center
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April 23, 2018
Poor customer service by a service adviser I recently went for a service on my Lexus and was directed to Danny Park as my service adviser. I have been with Lexus for over 15+ years and have ne I recently went for a service on my Lexus and was directed to Danny Park as my service adviser. I have been with Lexus for over 15+ years and have never received such poor customer service. Danny was unprofessional and extremely unfriendly dealing with a long liable customer, he was very quick throwing me prices on something i clearly had warranty for. He stated at a given time, "i did you a favor for not charging you this time", what does that even mean to a customer that has warranty on their brand new vehicle? He definitely was not a pleasant person to deal with for my service needs, I highly do not recommend him as a service adviser to anyone. More
by pg3117
Employees Worked With
Danny Park
April 23, 2018
Home Town Customer Service in the Big City Once again, I left Jim Falk Lexus satisfied and feeling like a treasured customer. Arriving for my first service on my new RX, I had not yet put on my Once again, I left Jim Falk Lexus satisfied and feeling like a treasured customer. Arriving for my first service on my new RX, I had not yet put on my license tags because of my hands being weakened by arthritis. I immediately requested they handle this task and I felt as if my grandson had come to help his granny. The gentleman immediately assured me he would be happy to do it. I was then given a loaner so that I could enjoy my afternoon in LA while they completed the service . The service was completed on time and while I waited for them to bring my car out, I met and chatted with a young lady who had recently joined the Jim Falk team. As we chatted up a storm, I could feel how much she loved her job and helping customers. I also ran into Kaalan Day, who had worked with me on my recent purchase (over 5 months prior) and he immediately inquired whether I needed additional assistance. Thousands of customers and he still remembered me. I am a 71 year old senior citizen and I drive 2 1/2 hours from Vista, CA for my Jim Falk Lexus team and will continue to do so as long as I am able to drive. I smiled all the way down the 5 as I returned home, thinking about how special they all made me feel. More
by Patricia Johnson-Khalifa
Employees Worked With
Freddy Hall, Kaalan Day, Steve Coreas
April 21, 2018
LEXUS SERVICE Our service advisor was excellent - think his name is Danny - service done on time - he was a pleasure to work with!! Will ask for him for next servi Our service advisor was excellent - think his name is Danny - service done on time - he was a pleasure to work with!! Will ask for him for next service call. More
by LEXUS SERVICE
Employees Worked With
Danny Yu
April 21, 2018
Joyce L I brought my 7 year old RX 450H in on a Saturday morning for an oil change and normal maintenance. This was done very quickly, and the service person I brought my 7 year old RX 450H in on a Saturday morning for an oil change and normal maintenance. This was done very quickly, and the service person found I also needed some extra repairs. I needed my car back by 3:00 p.m. and the extra work was done within this time frame. Josh Kim, my service rep, kept me posted on the progress and actually met me outside when I first arrived. Jim Falk Lexus is a quality dealership!! More
by Joyce L
Employees Worked With
April 20, 2018
Service Excellent service. Friendly, caring and knowledgeable Service Consultant, Joshua Kim. He explained all service needed in detail. Quick service, in Excellent service. Friendly, caring and knowledgeable Service Consultant, Joshua Kim. He explained all service needed in detail. Quick service, in one day, out the next. More
by Tiger
Employees Worked With
April 19, 2018
Excellent Service! 🌟🌟🌟🌟🌟 The service folks at Jim Faulk Lexus are top notch. I have enjoyed every aspect of my experience. From the loaner service, Military discounts and the The service folks at Jim Faulk Lexus are top notch. I have enjoyed every aspect of my experience. From the loaner service, Military discounts and the politeness of the staff. So much so that I brought my wife’s Toyota Prius here to get serviced. It’s a little more expensive but we’ll worth it in the long run. Martha Gomez has been my service provider and has been excellent. I certainly recommend scheduling with her and Jim Faulk Lexus!! More
by Keenan23
Employees Worked With
Martha Gomez
April 19, 2018
End-to-end From start to finish, Jim Falk Lexus of Beverly Hills provides a stellar customer service experience in its Service Dept. From my initial call to sche From start to finish, Jim Falk Lexus of Beverly Hills provides a stellar customer service experience in its Service Dept. From my initial call to schedule an appointment for service (in line w/ the manfacturer’s recommended service timetable) through the vehicle drop-off, rapid administrative work, loaner requested & provided, & the return of the loaner & pickup of my POV, not a hiccup! A pleasure to deal with — period. More
by UrbanOps
April 18, 2018
Came in for my maintenance service I came in Monday morning for my routine maintenance service and was greeted by Martha a new service advisor that I hadn't previously met . Initially I I came in Monday morning for my routine maintenance service and was greeted by Martha a new service advisor that I hadn't previously met . Initially I came in looking for the women I previously worked with but Martha was amazing and I actually prefer her over the prior advisor .Martha had lots of great energy very informative and friendly and I definitely appreciate having her as my new service advisor and I'll be back as well as recommend her to friends and family .I was intrested in prices and Martha take the time to find me the different options as well as I mellow them to me. She kept me updated during my service time and provided me with a nice luxury complimentary vehicle . Thank you again Martha and I will see you again in a few months. More
by Pdotdaniel
Employees Worked With
Martha Gomez
April 14, 2018
Efficient service, nice people I have two Lexus Cars. Both of them I bought at Jim Falk Lexus. From my experience I think it is a good place to buy cars using internet. You could ge I have two Lexus Cars. Both of them I bought at Jim Falk Lexus. From my experience I think it is a good place to buy cars using internet. You could get a competitive price compare to other dealerships. Service department is very good. Obviously, I want to see more coupons. Recently I need to change oil and hood shocks on my Lexus RX 350. I spoke with Adriana Maldonado. She impressed me with very efficient service and professional skills. I definitely will deal with her with future Lexus service requests. Angel Vasquez - a service consultant did a very good job coordinating the work on my car. I really appreciate his service. Jasmine who provided me with a loaner car worked fast and accurate.The waiting room is nice and clean, you get coffee and mixed nuts. So, it feels good at this dealership. More
by Dmitriy I
April 13, 2018
The friendliest service ever! There’s a reason why so many Lexuses in LA are purchased from Jim Falk. From the dealership to the service center, every single Jim Falk representativ There’s a reason why so many Lexuses in LA are purchased from Jim Falk. From the dealership to the service center, every single Jim Falk representative is friendly, respectful, and hard working. And the service center is impressively immaculate. Shout out to Angel, who is as a great a dad as he is a Jim Falk representative. More
by Lexus lover
Employees Worked With
