Jim Falk Lexus of Beverly Hills

I have very low expectations of car dealers after having gone through the arduous and sometimes icky process of leasing many, many cars. I started this process by casting around for a very specific deal on gone through the arduous and sometimes icky process of leasing many, many cars. I started this process by casting around for a very specific deal on a specific car and thought I found it. It turned out that other dealer had taken me for a ride and taken my deposit for a car he didn't have. I called Jim Falk Lexus after I realized I had been burned and within an hour, Michael made me the deal I wanted on the car I wanted. I was not expecting a dealership in the heart of Beverly Hills to be competitive with their deals, but they stepped right up. But even more than that, when we got to the dealership, the car was detailed, ready to go and the paperwork - on a Sunday afternoon - took the least amount of time with the least amount of hassle that I have ever experienced. Michael's associate Arthur made sure we understood the car and the gentleman in finance (whose name I can't remember) didn't try to hustle us with add-ons or "true-coat." We sped through the process and were in our car feeling fantastic about the whole thing. I have been a serial dater when it comes to car leasing, but Lexus of Beverly Hills may have made me monogamous. More

My husband and i have been driving Lexus for many years and got our 2 last cars from Jessica at Jim Falk Lexus in Beverly Hills. On both occasions, she's been delightful to work with as well as very profes and got our 2 last cars from Jessica at Jim Falk Lexus in Beverly Hills. On both occasions, she's been delightful to work with as well as very professional and helpful. We're both looking forward to working with her again when we gat our next Lexus! More

This is the first time that my wife and I have leased a car, and my salesman Enrique Carvajal, made it a great experience! He knew exactly what I wanted and helped me get into my new Lexus! I'm big on cus car, and my salesman Enrique Carvajal, made it a great experience! He knew exactly what I wanted and helped me get into my new Lexus! I'm big on customer service, and he definitely brought it home for me, going above and beyond. I would definitely recommend you go see him! Thanks Jim Falk Lexus and Enrique!! More

Jennifer went out of her way to help us. She made our experience easy and enjoyable. We would definitely use her again and recommend her to our friends. experience easy and enjoyable. We would definitely use her again and recommend her to our friends. More

I consider myself a fortunate man, for having been taken care at LEXUS by Mr. Enrique Carvajal. I met Enrique at LEXUS Santa Monica, in May 2010, when I had a GS 350. Enrique showed me then an IS 250 C, w care at LEXUS by Mr. Enrique Carvajal. I met Enrique at LEXUS Santa Monica, in May 2010, when I had a GS 350. Enrique showed me then an IS 250 C, which I consider, so far, the Best Car I've ever had: the shape; the size; open air choice; the impeccable drive; etc, etc. As I wish to continue with an IS 250 C, I wanted to know my options, and I contacted Enrique, who is now working at LEXUS of Beverly Hills. Once again, Enrique greeted me as a Special Customer, and offered me a 2013 IS 250 C which I'm joyfully driving now. Mr. Carvajal is a pleasant, respectful, reliable and efficient person, and surely LEXUS must be quite Fortunate to have him in its Team. Gustavo H. Vintas More

Visited Jim Falk Lexus for a CPO CT200H they had advertised on their website. Walked in, Ellie was there to greet me immediately. Shortly thereafter was test driving the CT200H I saw on their we advertised on their website. Walked in, Ellie was there to greet me immediately. Shortly thereafter was test driving the CT200H I saw on their website. She worked with her manager to get me what I wanted on my trade-in. And shortly thereafter, the purchasing process started(paperwork :( cant avoid that unfortunately). She was great, she introduced me to a lot of their staff, who are all super friendly. There have been followups as well by Ellie and by the staff there with regards to my happiness with the vehicle and in response to a minor rattling issue that I noted on an online survey I submitted. They jumped on that and got me scheduled for it have it looked it immediately. In summary, a smooth and professional process. More

Michael was extremely pleasant and thorough in dealing with me. He kept me informed regularly as to what was going to happen and when. Once my veh arrived, Michael patiently went thru the set up process with me. He kept me informed regularly as to what was going to happen and when. Once my veh arrived, Michael patiently went thru the set up process of the major features of my vehicle. I am extremely grateful for the time and patience Michael spent with me during my recent purchase. More

I received an email from Jim Falk Lexus offering me an early trade in for my current car. I responded and went to see Doug who sold me my car and offered the no cost trade in for a new car. Besides the ti early trade in for my current car. I responded and went to see Doug who sold me my car and offered the no cost trade in for a new car. Besides the time that it took to complete the transaction which was about 2 hours, I came home with a new auto as promised. As always, everyone was courteous and efficient. It will difficult to top the service we have had with Jim Falk Lexus. More

When I walked into the dealership, Jessica Zeigler asked the right questions to help me figure it out. I didn't feel like she was pushing me to buy something I didn't want, but rather - trying to help me f the right questions to help me figure it out. I didn't feel like she was pushing me to buy something I didn't want, but rather - trying to help me figure it out. By far the best experience with a car sales person that I've ever had. I trust her. More

Ellie Shafiee is by far the best salesperson anyone can work with.She goes out of her way to make sure one gets the best deal possible. work with.She goes out of her way to make sure one gets the best deal possible. More