Jim Falk Lexus of Beverly Hills

My experience buying a car in a stressful period was calming and smooth. Everything about it was excellent. Thank you very much Jim Falk!! Jørgen de Mey calming and smooth. Everything about it was excellent. Thank you very much Jim Falk!! Jørgen de Mey More

Made this very easy and safe during Covid-19! They made the car leasing process very easy and safe during Covid-19! I had a great experience with Jim Falk Lexus before this time and great to see i They made the car leasing process very easy and safe during Covid-19! I had a great experience with Jim Falk Lexus before this time and great to see it continue. More

Worst.Experience.Ever. From the initial contact choice being ignored, to the overly aggressive salespeople, they delivered a dirty vehicle, and rescinded the contract. And I’ve tried numerous ways and tim being ignored, to the overly aggressive salespeople, they delivered a dirty vehicle, and rescinded the contract. And I’ve tried numerous ways and times to speak with John Kim, GM, and he has ignored me, and did not return a call like he said he would. More

Brandon was awesome and very professional. I was introduced to jimmy Yac who was my sales guy. Very polite and knowledgeable. Freddy also was very helpful , did the best to give me a great rate. Sc introduced to jimmy Yac who was my sales guy. Very polite and knowledgeable. Freddy also was very helpful , did the best to give me a great rate. Scott was the guy who finalized the deal for me. Great attitude and personality. More

pleasant experience in a nice atmosphere Jimmy yac was very patient in explaining and answering all my questions and helped me get a good deal on the new ES 350 , fast and easy , this is my 3 Jimmy yac was very patient in explaining and answering all my questions and helped me get a good deal on the new ES 350 , fast and easy , this is my 3rd lexus for the last 20 years and I have always been very happy with them. More

Excellant I'm satisfied with the service. I'm tried to familiar with Lexus RX250. Test drive on freeway and local street made me happy. Thanks,Bob I'm satisfied with the service. I'm tried to familiar with Lexus RX250. Test drive on freeway and local street made me happy. Thanks,Bob More

GREAT ERIC WENT BEYOND SEARCHING FOR THE EXACT CAR I WANTED & MET ALL MY EXPECTATIONS. NEGOTIATIONS WERE STRAIGHT UP, NO GAMES. I WILL GLADLY RECOMMEND HIM ERIC WENT BEYOND SEARCHING FOR THE EXACT CAR I WANTED & MET ALL MY EXPECTATIONS. NEGOTIATIONS WERE STRAIGHT UP, NO GAMES. I WILL GLADLY RECOMMEND HIM TO FRIENDS & FAMILY GREAT JOB ERIC & JIM FALK LEXUS More

I really enjoyed the experience with not having to go to your dealer. It was a great experience being able to take care of everything within hours. Thanks again for thinking of the customer. your dealer. It was a great experience being able to take care of everything within hours. Thanks again for thinking of the customer. More

Disorganized, untrained, poor attitude We purchased a 2017 RX450 at the end of January and from the start is was poorly executed on behalf of your sales staff. I inquired through the Intern We purchased a 2017 RX450 at the end of January and from the start is was poorly executed on behalf of your sales staff. I inquired through the Internet sales staff and hoped to get an experienced sales person. When we arrived, we were connected with a sales rep who admittingly knew nothing about the dealership or Lexus product - he had recently relocated from another state and was very apologetic about his lack of knowledge. We continued forward. Two other reps were interjected into the process and failed to add much value. When we began to negotiate, a female sales manager intervened and we were finally able to close a deal - she was a decision-maker and at least we were able to finalize a price and financing. The finance manager was friendly/professional up until the point when we turned down the extended warranty after which he didn't say, goodbye, thank you, enjoy... nothing. Mary was very helpful and kind - she delivered the vehicle and apologized that it wasn't detailed - she offered a return visit full detail, but we live to far away to bring the vehicle back. I did send her request to find a part that might conceal the charger opening in the dash - haven't heard back. When waiting for finance, we were asked to share a table with another couple waiting for their vehicle - it literally was a 6' table - you need a better lounge for your customers. See Newport Beach Lexus - state of the art dealership. I understand your location is temporary, but seriously. So, there you have it. The price $35,750 was good for the 450H. However, the experience was nothing like South County Lexus where I service my GS 350. We have friends that plan to buy a new one and asked us how it went at JF Lexus - we haven't talked yet. More

Gimel was very helpful and accommodating with us. This place has the best customer service. Hands down will tell our friends and family. Thank you !! place has the best customer service. Hands down will tell our friends and family. Thank you !! More