Jim Falk Lexus of Beverly Hills

Not quite the 'Lexus Experience' I visited the dealership already knowing which vehicle to purchase and the price. The transaction went smoothly, although it took longer than expected I visited the dealership already knowing which vehicle to purchase and the price. The transaction went smoothly, although it took longer than expected and the 'Lexus Experience' was missing. After 37 days, I have still not heard back from the dealership regarding the touch up paint they were going to provide or received any contact to bring the vehicle back for their team to complete the touch up as they mentioned for some areas on the vehicle. The post-sale process and follow-up outreach was also missing, so it's possible my customer loyalty to the dealership was not valued. Therefore, my average score rating is on the generous side. More

Started the process speaking with AZ(?) on the phone. We agreed to drive down although it was already min afternoon. She said she’d send the car right then to get cleaned up. We arrived about 2 hours late agreed to drive down although it was already min afternoon. She said she’d send the car right then to get cleaned up. We arrived about 2 hours later. She was gone but Jimmy helped us. Test drive was fine. I didn’t enjoy your no negotiation strategy. Where is the fun in that. But we felt the price was good for us. The finance fellow was good, making the process quick. And you “driver” (young man) was exceptional. He waited with us an extra 40 minutes as we waited for the car to return from being washed down the street. Very pleasant and also knowledgeable about the RX350 as he walked us through many of the features after we got the car. So overall very good, except the car should have been washed and cleaned up before we got there. In-N-Out was almost closed be the time we got to Valencia. We would definitely consider your store when looking for our next Lexus. More

Great Customer Service from all employees! I appreciate the efforts and the attention that I received from your dealership. In particular, Fredi Hoffman and Michael Shin worked with myself, my I appreciate the efforts and the attention that I received from your dealership. In particular, Fredi Hoffman and Michael Shin worked with myself, my wife, and my mother in law to provide us with the cars that we wanted. Consequently, the three us drove off in our new vehicles at the end of day! Thank you again for making our experience an enjoyable one! More

This dealership Lexus was amazing experience. The people there are on top of everything and there to help with great attitude positive experience to buy a great vehicle. The coffee is good. there are on top of everything and there to help with great attitude positive experience to buy a great vehicle. The coffee is good. More

First we would like to thank Michael Shin for being understanding of our situation and walked the talk by coming through of the payment for the car .He is probably your top sales person and I can see y understanding of our situation and walked the talk by coming through of the payment for the car .He is probably your top sales person and I can see y. More

Unprofessional and unskilled I am very surprised with the degree of unprofessionalism and ineptitude I experienced when dealing with this dealership. It is really hard to disappo I am very surprised with the degree of unprofessionalism and ineptitude I experienced when dealing with this dealership. It is really hard to disappoint Lexus customers and turn them away from this brand. Jim Falk employees however managed to do just that. Lexus would benefit from supervising how dealerships are hurting its brand. More

We all know that Lexus is a luxury car plus your located at beverly and a touch on that it is expected that your customer service is highly excellent. But that's not what i experienced on this store. For ex at beverly and a touch on that it is expected that your customer service is highly excellent. But that's not what i experienced on this store. For example: 1. My agent didn't explain me well about the car i want. We do test drive but he did not say anything about the car. Even the turn over part. He didn't even teach me how to use the features in the car. 2. When processing the papers, they should inform us that it would takes hours to wait. So that we can take some lunch especially I have my kids that time. 3. When i got a car and drove from home i realized that the seat cover is not what i expected and i want to be change. so i called them and talk to the manager and he said just bring the car here and they gonna change it. When i got there, on that day i bought. He told me, that my co-signer should be here and also there's no time to process. Its just like what?!? And why you would tell us to go if you cant cater us? And why you didn't inform me that my co-signer should be there too?Just wasting our time for nothing. But still what can we do. They advice me again to go back tomorrow. Now, i called them to prepare the papers and the car cause i dont want to stay more hours anymore there and I'll just use my lunch break and needs to go back to work. And they said, YES its ready. So we went there with my co-signer and still we've WAIT for 2-3 hours. So where are they said that is READY? Such a frustration. Please, if you say its ready it should be ready and you should mean it. Our Time is gold and precious. That's why i called before i go, making sure everything's ready. 4. And lastly, when i receive my car, there is a net organizer on my trunk. Since they change it, my new car don't have a net organizer on my trunk. I keep calling since last week and until now there is no update or response. Surely, i will not recommend this dealership store to my family and friends. I didn't expect that's the way they handle a customer. More

Good service everything was done on the phone and they delivered the vehicle to my house with great care and sign all the paperwork at my house thanks to all of you for the service. delivered the vehicle to my house with great care and sign all the paperwork at my house thanks to all of you for the service. More

RUDE! I have never been treated so poorly by any service department. Martha has absolutely no customer service skills and is extremely rude. My car was brou I have never been treated so poorly by any service department. Martha has absolutely no customer service skills and is extremely rude. My car was brought in for basic service (oil change) but she was upset that i did not buy "recommended services." Her entire demeanor changed, i called her several times and left messages but i was unable to ever get a hold of her. When i finally got through to her , she had the audacity to respond with "well your not the only customer in this dealership." I will NEVER return here. More

I was promised that I could keep my handicapped license plates. I did. Why was I was sent a 2nd, new set of plates? Still awaiting calls from Chris Jackson. plates. I did. Why was I was sent a 2nd, new set of plates? Still awaiting calls from Chris Jackson. More