Jim Falk Lexus of Beverly Hills

Car buying experience I thought the gentleman who helped us test drive the car was very professional and great to work with. The lady I spoke with on the phone, AZ told us I thought the gentleman who helped us test drive the car was very professional and great to work with. The lady I spoke with on the phone, AZ told us the car was ready for us to test drive because we were driving a long way. However when we arrived she failed to call us to tell us it was already sold. This really made me mad because when we arrived I spoke with her again and she failed to tell me what happened personally. We never met her. Otherwise, the car buying at your dealership was good. More

Service was good but I think your guys can due better when costumer call or send a text message but I’m very happy with my car when costumer call or send a text message but I’m very happy with my car More

It was OK I'm happy with the car. I don't like writing and don't like this question. This is the kind of question that makes resent car dealers I'm happy with the car. I don't like writing and don't like this question. This is the kind of question that makes resent car dealers More

I would have given a 5 star but I felt some discrimination when I was trying to ask an associate a question. I brought it up to the sales associate but I felt it was swept under the rug. I wi discrimination when I was trying to ask an associate a question. I brought it up to the sales associate but I felt it was swept under the rug. I wish I knew her name. I wish I could give AZ 5 stars but she just greater us and handed us over to Michael to help us out. Michael was very pleasant and courteous. I give him 5 stars More

Save yourself stress! Go to any other dealer but this one! This became a Nightmare! After getting my new car I am going through xxxx having them pay off my old car! I wished they were as responsive to m one! This became a Nightmare! After getting my new car I am going through xxxx having them pay off my old car! I wished they were as responsive to me trying to get this done as they were when I bought the car! I did not read the reviews my mistake, I have Never in my 20 years of buying LEXUS had such a Bad Experience. More

Michael was able to step up and make a sale when a regular sales Associate was a little arrogant. Good job Michael! Real asset to the dealership!! regular sales Associate was a little arrogant. Good job Michael! Real asset to the dealership!! More

Smooth transaction The transaction was smooth even though I wanted to test drive and get a new car during the pandemic. I appreciated that there was complimentary water The transaction was smooth even though I wanted to test drive and get a new car during the pandemic. I appreciated that there was complimentary water and that the coffee and espresso machines were working. The deal took a couple of weeks to finalize but they worked with me to get it done. Enjoying my new car now! More

My experience with the Beverly hills Lexus staff was great. Juanito was completely awesome! He made us feel super comfortable, answered all our questions, gave us tips and tricks on car buying and just great. Juanito was completely awesome! He made us feel super comfortable, answered all our questions, gave us tips and tricks on car buying and just over all made the experience a lot friendlier and personal. Thank you Juanito. More

Smart sales person and manager The sales team recognized that I was an informed new car purchaser and figured out how to get the deal done quickly and efficiently. Kudos to the pric The sales team recognized that I was an informed new car purchaser and figured out how to get the deal done quickly and efficiently. Kudos to the pricing manager for knowing the market for this vehicle and beating the price of 15 other Lexus dealers in Southern California. I plan to steer my friends and family to this team whenever they want to purchase a new Lexus. Thanks again. More

Friendly staff and helpful in my car buying experience. Complimentary water, coffee and light snacks. Valet parking and limited street parking. Beware of street construction on Wilshire Blvd. Complimentary water, coffee and light snacks. Valet parking and limited street parking. Beware of street construction on Wilshire Blvd. More