Jim Falk Lexus of Beverly Hills

Salesperson Pierre was fantastic! Good deal! Only reason for not providing 5 stars was due to some people were without masks inside the dealership. Second key to the vehicle could not be found. I h reason for not providing 5 stars was due to some people were without masks inside the dealership. Second key to the vehicle could not be found. I have yet to receive the second key. Cleanliness of the vehicle was 3 out or 5 stars More

Really unfortunate experience. It took hours to return a lease and the sales rep was extremely high pressure and made deceptive claims. Kept confusing net with gross payments, was untrustworthy. Every tim lease and the sales rep was extremely high pressure and made deceptive claims. Kept confusing net with gross payments, was untrustworthy. Every time I walked away he lowered the price by $1000! He kept saying he couldn’t lower the price and then he did. I had used this dealership before because of their low pressure style. Never again! I also won’t recommend them if anyone ever asks. By far the worst car buying experience I have had in 30+ years of buying cars. More

Sales department is great Thank you so much Andria you are a great sales lady I do have 1 problem and thats the service department .They are very courteous and professional .I have problem with their outs are a great sales lady I do have 1 problem and thats the service department .They are very courteous and professional .I have problem with their outside upholstery shop very shabby work. Joe in service department is doing a great job to resolving my issue .I feel the upholstery shop should treat Jim Falk Lexus as a 5 star dealership as they deserve they should not provide substandard work to Jim Falk Lexus .You really got a black-eye on this one. Renard Smith More

Wish I didnt have the experience that I did. I felt seriously mislead. If you've never had an experience leasing get every arrangement in writing before you leave. Staff more focused on bonuses than m seriously mislead. If you've never had an experience leasing get every arrangement in writing before you leave. Staff more focused on bonuses than making sure theres clarity with customers. More

The sales associate was not personable. The presentation of the car was very lack luster didn’t seem like she knew much about the car. I spent more time than expected at the dealership, she promised it woul of the car was very lack luster didn’t seem like she knew much about the car. I spent more time than expected at the dealership, she promised it would be a quick process. The car wasn’t ready after I waited. More

Misha is very helpful and knows a lot about cars. He is Misha is very helpful and knows a lot about cars. He is very friendly and treat people like his own family/friends. Definitely recommend this guy a Misha is very helpful and knows a lot about cars. He is very friendly and treat people like his own family/friends. Definitely recommend this guy and his one of the best there in jimfalk More

Andria was amazing and made the car buying process seamless. She did a great job of addressing all my needs and finding a car that I love. Couldn’t ask for a better experience. seamless. She did a great job of addressing all my needs and finding a car that I love. Couldn’t ask for a better experience. More

I am very happy with Ali Moallem for the service I had my car next day very clean and beautiful car my next car will be from Beverly Hills car next day very clean and beautiful car my next car will be from Beverly Hills More

Got the car I wanted but other than that was a horrible experience at didn’t work made me take it back stole my wallet from my trade in right after I called them and told them it was in there took 3 weeks experience at didn’t work made me take it back stole my wallet from my trade in right after I called them and told them it was in there took 3 weeks to pay off my trade. More