Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Falk Lexus of Beverly Hills
Beverly Hills, CA
1,420 Reviews
As a premier California Lexus dealer, we have a huge selection of new and pre-owned vehicles from which to choose. Jim Falk Lexus of Beverly Hills online and offline customers enjoy vehicle specials every day. We offer Lexus service & parts, an online inventory, and outstanding financing options, making Jim Falk Lexus of Beverly Hills a preferred dealer serving Beverly Hills, Los Angeles, Santa Monica, Hollywood and Century City area Lexus buyers. Ready to set up a test drive? Visit our Los Angeles area Lexus dealership in Beverly Hills, CA today!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,420 reviews
December 22, 2020
Very efficient, all personnel professional, worth the 3 Very efficient, all personnel professional, worth the 3 1/2 hour drive to get the deal. Can’t remember the guy who gave us instructions in the car, l Very efficient, all personnel professional, worth the 3 1/2 hour drive to get the deal. Can’t remember the guy who gave us instructions in the car, loved him! More
by DNEWLIN56
Verified Customer
December 18, 2020
Negotiated a deal with 2 people (Pierre and Yanni) and approved financing with Andria . I was told it would take no longer that 20 minutes to sign the deal. Then upon arrival (from Santa Barbara) June approved financing with Andria . I was told it would take no longer that 20 minutes to sign the deal. Then upon arrival (from Santa Barbara) June attempted to renegotiate the deal and add $10k to the price and waste almost an hour of my time trying to convince me to pay more. Totally miserable experience. Shameful dealership. I would never recommend the dealership. More
by never again
Employees Worked With
Andria Belote
December 18, 2020
First,your Service Department Consultant,J Cheung must improve service to Lexus customer. When I purchased RX350 (Second Car), I drove it to home but there was strange sound from back. When I arrived h improve service to Lexus customer. When I purchased RX350 (Second Car), I drove it to home but there was strange sound from back. When I arrived home, I start the car again at my drive way, but there is still strange sound so I drove the car near around my home but no sound. When I parked the car my drive way which is 30 Degree inclination, there is still strange sound. So I brought the car back to dealer but they said I have to bring it to Service Department. But Jeffrey Cheung said it will take time and he does not know when it will be done. so this is just one day old he said I do not care one day or one month I have to check it. Next day I called him but he said still I have to look into So I told him that if you can not tell me what it is then I want to cancel the purchase and he said that I do not care you cancel the car or not. Next day he said there is no sound I can not find anything to do. So I told him that I will see Certified Car Technician. If he give me certified consultant result, you must take responsible for it. So I brought the car to Certified Consultant and he said there is some tag still there which making sound when the car is driven. so it is not the car problem but Lexus service man did not take look at well and he could not fined the tag making noise. If your service man Mr. Jeffrey Cheung took look at carefully and try to find what causing the sound I do not have such wasting time and worry about the car. If Jim Faulk want to be fine car dealer, you better train such consultant and improve service to the customer . Also Mr. Jeffrey Cheung is very rood and there is no polite service attitude to the customer at all. If you have such service from the service guy, do you think you are happy to bring your car again for service????? Look like I have similar feeling against one country as like President Trump..... More
by JOHNMA0
Employees Worked With
Michael Shin, Jamie Gonzales
December 18, 2020
No follow through - After waiting the better part of a day (and several phone calls), the car was delivered to my home after dark, garbage on the front seat, mats still in in original plastic wrapping, ti day (and several phone calls), the car was delivered to my home after dark, garbage on the front seat, mats still in in original plastic wrapping, tires not filled with Nitrile as promised. I placed a call the sales manager John Kim the following day (11/12/20) and have yet to hear a word from him. This is the third car I have purchased/leased from Jim Falk Lexus sadly it will most likely be my last. More
by TRACY21
Employees Worked With
Fook Krongkum
December 17, 2020
I worked with Ara Mardians. Ara was very helpful, professional and friendly. He followed up to make sure I received everything I requested and explained the sales process thoroughly. professional and friendly. He followed up to make sure I received everything I requested and explained the sales process thoroughly. More
by Melissa
Employees Worked With
Ara Mardians
December 10, 2020
The best, great customer service i will work with him again and recommend him to all my friends and family colleagues and also was very happy with the dealership again and recommend him to all my friends and family colleagues and also was very happy with the dealership More
by AJCHANGRYAN
Employees Worked With
Hayk Ternkalyan
December 09, 2020
Buying online and delivery was easy and efficient; however, missing floor mat, never received floor mats when asked. A little disappointed due to the fact that Lexus' pricing isn't inexpensive. however, missing floor mat, never received floor mats when asked. A little disappointed due to the fact that Lexus' pricing isn't inexpensive. More
by LORNASAIZ67
Employees Worked With
Online
December 05, 2020
Andria was honest and professional. She answered all my questions and was very knowledgeable about the car. I’m happy with my purchase. Will definitely buy another car here. questions and was very knowledgeable about the car. I’m happy with my purchase. Will definitely buy another car here. More
by A-LAY
December 04, 2020
June was very attentive to our needs Came in and made June was very attentive to our needs Came in and made the deal happen after the previous manager a blonde female who never gave her name almost made June was very attentive to our needs Came in and made the deal happen after the previous manager a blonde female who never gave her name almost made us walk out. June's personal approach active listening is what makes a dealership successful not just pencil pushing numbers. We have purchased many vehicles in our lifetime and even though our experience was off to a bad start June saved the day with out insulting back and forth haggling that waste everyone's time More
by MIRNAB.7
Employees Worked With
June
