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Jim Falk Lexus of Beverly Hills

Beverly Hills, CA

4.8
1,419 Reviews
As a premier California Lexus dealer, we have a huge selection of new and pre-owned vehicles from which to choose. Jim Falk Lexus of Beverly Hills online and offline customers enjoy vehicle specials every day. We offer Lexus service & parts, an online inventory, and outstanding financing options, making Jim Falk Lexus of Beverly Hills a preferred dealer serving Beverly Hills, Los Angeles, Santa Monica, Hollywood and Century City area Lexus buyers. Ready to set up a test drive? Visit our Los Angeles area Lexus dealership in Beverly Hills, CA today!
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9230 Wilshire Blvd

Beverly Hills, CA

90212

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Showing 1,419 reviews

January 13, 2021

Got the car I wanted at a fair price, however they could not provide me with a second key. I offered to buy a second key at dealer cost and never heard back from salesperson.. This was for 40k used car More

by OSCARKCMY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Heidi
Feb 25, 2021 -

Jim Falk Lexus of Beverly Hills responded

It is disappointing to hear that you have had trouble getting in touch with our team. I would like the opportunity to discuss this with you and see what I can do to help. I will search for your contact information but in case I can't find it, would you consider giving me a call? Thank you, Freddy Hall - Used Car Manager - 310-274-5200 EXT.119

January 09, 2021

If the dealer was good as the car I would be happy I feel that I was treated not very nicely I feel that John Kim has a terrible attitude toward his customers and I would not recommend you ever More

by CHUKFF
Price
Recommend Dealer
No
Employees Worked With
John Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martin sap excellent
Feb 25, 2021 -

Jim Falk Lexus of Beverly Hills responded

We strive to deliver friendly and professional service and I apologize if we left the wrong impression. I will discuss your feedback with the right people so we can work towards improving the customer experience. Thank you and please reach out if you'd like to speak further. Yani Andikian - New Car Manager - 310-274-5200 EXT.111

January 07, 2021

Our sales person, Andria, and Sales Manager, Nora, really went out of their way to locate for us the specific interior color with the tow package of the luxury model car we wanted. Andria even came in twice More

by LISABSHER
Recommend Dealer
Yes
Employees Worked With
John Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nora, Andria Belote
Jan 07, 2021 -

Jim Falk Lexus of Beverly Hills responded

Thank you for taking the time to review us, Lisa! We appreciate your business and are happy to hear that Andria and Nora earned your five-stars. Congratulations on your new vehicle, and we are wishing you many safe and happy miles down the road! - The Jim Falk Lexus of Beverly Hills team

January 06, 2021

Told my salesman Brandon what we wanted along with Told my salesman Brandon what we wanted along with payments. He made it happen and I went into the dealership and picked it up the same day. In and o More

by MNEZHAD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Nezhad
Jan 06, 2021 -

Jim Falk Lexus of Beverly Hills responded

Thank you for sharing about your experience! We are thrilled that Brandon made your purchase process so efficient and successful. Congratulations and safe travels in your new car! - Jim Falk Lexus of Beverly Hills Team

January 06, 2021

I had a very difficult situation with my current Lexus being totaled at no fault of my own. I explained the situation to Jimmy Yac and told him how critical it was I got a new car right away. However, I w More

by jcgides
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ara Marciana, Finance, Jimmy Yac
Feb 25, 2021 -

Jim Falk Lexus of Beverly Hills responded

Thank you for taking the time to leave us this review and feedback. We are glad we were able to assist you here, and we will certainly let Jimmy and John know that you appreciate their help. We do apologize for the miscommunication here on the financing, and we will be sure to share these comments with our team to ensure we improve our communication going forward. If there is anything more we can do to assist you, please don't hesitate to give us a call!

January 04, 2021

I leased a new car for my wife for the holidays. Instead of delivering the vehicle to my office, as confirmed in writing, Jim Falk Lexus tried to drop the vehicle off at my home. This ruined the surprise f More

by BPIZER
Recommend Dealer
No
Employees Worked With
Misha Abramovitch
Feb 25, 2021 -

Jim Falk Lexus of Beverly Hills responded

I sincerely apologize for the miscommunication and mix-up here. I assure you that it was not our intention to ruin the surprise here, and I would be more than willing to speak with you directly to see what we can do to make this right. Please don't hesitate to give me a call. Thank you, John Kim - General Sales Manager - (310) 274-5200

January 03, 2021

First time buying a Lexus, I moved up from Toyota. AZ made it happen smoothly, no issues at all. The car was delivered to my by Diego, nice kid gave me all the help he could, help me setting up my cell p More

by JJSOT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AZ Ehteshami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diego
Jan 05, 2021 -

Jim Falk Lexus of Beverly Hills responded

Thank you so much for coming to Jim Falk Lexus of Beverly Hills for your first Lexus! We are happy to hear that your purchasing process went smoothly, and we truly appreciate your kind feedback about our team. Safe travels in your new ride!

January 02, 2021

The experience was easy and effortless.Got more then The experience was easy and effortless. Got more then expected for the price. Love how the new car looks Would definitely come back in the f More

by MGOTLINSKY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Misha Abramovitch
Jan 05, 2021 -

Jim Falk Lexus of Beverly Hills responded

What a wonderful review! Thank you for your business and positive feedback. We are thrilled to hear that you will be returning Jim Falk Lexus of Beverly Hills and we can't wait to welcome you back! Enjoy the new car.

January 01, 2021

Great customer service. Andria was great and Misha in finance made everything easy. I had a wonderful experience working with everyone at Jim Faulk Lexus. More

by A-LAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andria Belote, Misha Abramovitch
Jan 04, 2021 -

Jim Falk Lexus of Beverly Hills responded

Thank you for your great feedback about Andria, Misha and the team! We appreciate your business here at Jim Falk Lexus of Beverly Hills and hope to work with you again. Safe travels!

January 01, 2021

Everyone’s so nice, helpful, and honest. Martin especially he sat w my daughter and talked with her while I was with finance. It was a great environment they had football on so I could watch it whi More

by DANAM48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Martin Seo
Jan 15, 2021 -

Jim Falk Lexus of Beverly Hills responded

Thank you for taking the time to leave us this review! We are so glad Martin took such good care of you and your daughter here at Jim Falk Lexus of Beverly Hills, and we will be sure to let him know that you appreciate his help. We hope to see you again sometime!

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