Jim Falk Lexus of Beverly Hills

Misha and Diego were great ! Both are eager to help. Misha returned calls on his day off. The process and transaction were easy and the car was delivered as expected. Misha returned calls on his day off. The process and transaction were easy and the car was delivered as expected. More

It seemed like the sales rep we worked with didn't want to sale us a vehicle. After we test drove, she handed us her biz card and it felt like she was trying to rush us out. We met the sales manager and he to sale us a vehicle. After we test drove, she handed us her biz card and it felt like she was trying to rush us out. We met the sales manager and he was determined to make a deal. It was dark when we completed all the paperwork so we couldn't see the detail job on the vehicle we had just leased. Our sales rep told us to contact her if we weren't satisfied after looking at it during the day/in the light so we can schedule another detail. There were lots of streaks on the exterior and sticky stuff in the interior. We contacted her about it and we have not heard back. More

Excellent service and sales people very helpful. Person that delivered car very nice and knowledgeable. Great experience w Would definitely recommend this dealership to my friends that delivered car very nice and knowledgeable. Great experience w Would definitely recommend this dealership to my friends More

I bought a pre loved 2017 RX 450 h in great condition I bought a pre loved 2017 RX 450 h in great condition feels new and smells new. Great service, everyone was friendly and accommodating.highly recomme I bought a pre loved 2017 RX 450 h in great condition feels new and smells new. Great service, everyone was friendly and accommodating.highly recommend More

I had a great experience with JFLBH, the salesman Misha was very transparent about the price, very knowledgeable about the car's features and friendly, the sales manager was very accommodating and willing was very transparent about the price, very knowledgeable about the car's features and friendly, the sales manager was very accommodating and willing to make a deal, and the car (2018 Lexus IS 300) was in prime condition with some protected plastic shields still in place after 2 years on the road. Glad I drove 85 miles (from Temecula, CA) it was worth it! More

I came in to lease a car and I was a bit nervous because I wanted to get the best deal. Martin was extremely friendly and made the process a lot easier. Appreciate the help and service. I wanted to get the best deal. Martin was extremely friendly and made the process a lot easier. Appreciate the help and service. More

Would not recommend them. They sell used cars there but there is no service center. They sold us a car that was used but I am the first owner. The car was filthy. I couldn't see how bad because it was d there is no service center. They sold us a car that was used but I am the first owner. The car was filthy. I couldn't see how bad because it was dark in the garage but we had to ask for the trunk mat that was included and when I started it up, it was out of windshield wiper fluid. They told the sales guy to fill it with water. xxx. I demanded the fluid. I live over 400 miles away. So sitting around all day to get it detailed was not a possibility but the more i looked, the more trashed it was. There was even food stuck to the back carpet. When I got home, I realized a drove over a nail and had a leak. Guess what, no wheel lock. From here on it gets worse. I used to have a Lexus and didn't buy again because of the salespeople. This time it was the dealership. My husband asked them to detail it and fill the tank. He was told absolutely. They didn't even wipe the dash. I would never again but from them. They need to take care of the car before taking it to the sales building. I don't know all the names of the people to rate them but I would have to say I am disappointed in all that didn't make sure the car looked like it was being sold. More

Jamie Gonzales helped me to test drive cars she is very nice and what I asked and arranged it immediately she is excellent Thank you nice and what I asked and arranged it immediately she is excellent Thank you More

Great customer service, provided me with all information that I wanted to hear. My salesperson was fabulous, Jamie G. I would highly recommend JimFalk Lexus of Beverly Hills. that I wanted to hear. My salesperson was fabulous, Jamie G. I would highly recommend JimFalk Lexus of Beverly Hills. More