Jim Falk Lexus of Beverly Hills

Overall good service Things were promised in a timely manner and were delivered. Would have preferred my old car color but I was told it is no longer available manner and were delivered. Would have preferred my old car color but I was told it is no longer available More

I was OK until I had to talk to the sales manager. After submitting all of the documentation the salesman asked me for, I got a call from the sales manager. I was under the impression that the cost of the v submitting all of the documentation the salesman asked me for, I got a call from the sales manager. I was under the impression that the cost of the vehicle was MSRP plus between 1-3 percent. The sales manager wanted me to pay 22% above MSRP. ($12,000 more.) I quickly declined and told him it was ridiculous. I texted the original sales guy and told him the deal was off. The sales manager gave me a bad impression of the dealership. After that particular sales manager was out of the picture, we were able to come to an agreement on price. The transaction went smooth from that point on. Bottom line - if you don't like who you're dealing with, get someone else. And, don't judge the entire dealership by one encounter. Proceed with caution at this place. More

Such a gorgeous place that is! Truly impressive architecture. Stuff is friendly and helpful. Cars are top notch Japanese luxory quality. I'd recommend this dealership every time! architecture. Stuff is friendly and helpful. Cars are top notch Japanese luxory quality. I'd recommend this dealership every time! More

I came there with a problem with my one week old car, they were rude and the manager adked me if i want faster service visit another Lexus dealer!!!! they were rude and the manager adked me if i want faster service visit another Lexus dealer!!!! More

Misha was very frendly and patient regarding my payment options and he waited until i was ready to pick up my car till the end of the week options and he waited until i was ready to pick up my car till the end of the week More

The salesman and the general manager were great. However there was another manager I dealt with when I first went there who is extremely rude and condescending even though this was my third car I was gettin there was another manager I dealt with when I first went there who is extremely rude and condescending even though this was my third car I was getting from now. I had to leave and come back another day and specify that I did not want to work with that person again. More

I had a great time with Lou Daniel helping me through out the process. This was my 3rd time trying to find the right car and every time was a different person. I was sick, so Lou's patience meant everything. the process. This was my 3rd time trying to find the right car and every time was a different person. I was sick, so Lou's patience meant everything. He got the car delivered to me when I couldn't stay. Great help More

Very convenient and great customer service. The people there are very nice, respectful, and happy. They truly make you feel like your home and you can have it your way. there are very nice, respectful, and happy. They truly make you feel like your home and you can have it your way. More

Jimmy was the best salesman ever! He was extremely knowledgeable and help me choose what is now my favorite car. knowledgeable and help me choose what is now my favorite car. More

This dealership is very professional, clean and the process was very smooth and I had zero issues. process was very smooth and I had zero issues. More