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Jim Falk Lexus of Beverly Hills

Beverly Hills, CA

Overview
Employees
Reviews
Vehicles
4.8
1,417 Reviews
As a premier California Lexus dealer, we have a huge selection of new and pre-owned vehicles from which to choose. Jim Falk Lexus of Beverly Hills online and offline customers enjoy vehicle specials every day. We offer Lexus service & parts, an online inventory, and outstanding financing options, making Jim Falk Lexus of Beverly Hills a preferred dealer serving Beverly Hills, Los Angeles, Santa Monica, Hollywood and Century City area Lexus buyers. Ready to set up a test drive? Visit our Los Angeles area Lexus dealership in Beverly Hills, CA today!
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9230 Wilshire Blvd

Beverly Hills, CA

90212

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Showing 1,417 reviews

November 10, 2021

fast and easy. Will recommend with friends and send plenty of family to their way. More

by HELENOH300
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martin Seo, Michael Shin
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Nov 11, 2021 -

Jim Falk Lexus of Beverly Hills responded

Thanks so much for taking the time to let others know what being a guest with Jim Falk Lexus of Beverly Hills is like. We're so grateful to have earned your recommendation and wish you many safe and happy miles!

November 02, 2021

Friendly sales staff and no pressure selling. Tracy was great to work with and very helpful in helping us get the car we want for the price we want, More

by EGILLHAM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy
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Nov 02, 2021 -

Jim Falk Lexus of Beverly Hills responded

What a wonderful review! We are delighted to hear that Tracy and our team helped you drive home from Jim Falk Lexus of Beverly Hills in the right car at the right price. Thank you for your business!

October 31, 2021

Bad customer service Bed Attitude Didint try to help Bad customer service Bed Attitude Didint try to help me Didn't help at all More

by David Rak
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Jackson
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Dec 30, 2021 -

Jim Falk Lexus of Beverly Hills responded

David, I'm very sorry to hear that our team didn't make more of an effort to provide you with courteous care and to lend a hand with your needs. This is certainly not the accommodating service we aim for, and I will share your review with our sales team to ensure we're doing all we can for our guests. I would be grateful to have the chance to learn more detail about your experience so your concerns can be properly addressed. I will try to reach out to you, or you are welcome to contact me at the following number. Thank you, John Kim - General Sales Manager - (310) 274-5200

October 30, 2021

Good experience at the dealership. I have no complaints. Everyone was helpful. Nothing else to add. More

by MISSJESSIEJAM
Recommend Dealer
Yes
Employees Worked With
John Kim
Report | Print
Nov 01, 2021 -

Jim Falk Lexus of Beverly Hills responded

Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful purchase experience working with the Jim Falk Lexus of Beverly Hills team. Drive safely, and we hope to see you back!

October 30, 2021

My local dealers couldn’t get me the car I wanted. One call to Becky at Jim Faulk and 3 days later I was driving it home. A 2 1/2 drive each way but totally worth it ! Everyone that I dealt with was vey More

by DHOLT10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance guy was great too, A A
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Nov 01, 2021 -

Jim Falk Lexus of Beverly Hills responded

We really appreciate you making the trip to work with us! Thank you for sharing your experience with our team here at Jim Falk Lexus of Beverly Hills, we hope to see you again down the road. Enjoy your new car!

October 29, 2021

Very kind and great service I would like to Refer this Very kind and great service I would like to Refer this dealer to my friend More

by YOUKJAEMIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A A
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Nov 01, 2021 -

Jim Falk Lexus of Beverly Hills responded

It means a lot that you will recommend our work to others! Thank you for giving Jim Falk Lexus of Beverly Hills your business and your kind review. We hope to see you again!

October 28, 2021

Fast and simple. Martin and Michael made my experience very simple. They ordered a vehicle out of state for me and made sure they were on top of it all. Huge thanks to the amazing team at Beverly Hills Le More

by HELENOH300
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Seo, Michael Shin
Report | Print
Oct 29, 2021 -

Jim Falk Lexus of Beverly Hills responded

Here at Jim Falk Lexus of Beverly Hills, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Martin and Michael. It was our pleasure to assist you. Enjoy the new ride!

October 26, 2021

Friendly staff but prolonged car buying process; way longer than it needed to be. Awful at returning communication after add-ons were supposed to be mailed to me never arrived. More

by KINAPELI
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Becky
Report | Print
Dec 30, 2021 -

Jim Falk Lexus of Beverly Hills responded

While we're glad you enjoyed working with our staff, we apologize that you felt the car-buying process took longer than necessary. We're also sorry our communication left more to be desired. We will use this feedback to work on improving our client experience, but I also invite you to get in touch so I can help with your missing add-ons. I am unable to determine your contact information from this review. Best, John Kim - General Sales Manager - (310) 274-5200

October 23, 2021

I have a great time buying my car, they even delivered it to my house the same day. More

by JUNELURAZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Shin
Report | Print
Oct 23, 2021 -

Jim Falk Lexus of Beverly Hills responded

We are always here to make your life as easy as we can. Thanks for supporting Jim Falk Lexus of Beverly Hills and congrats on your new car!

October 15, 2021

Jamie and her supervisor along with finance person really worked hard for us to get the right car. Very pleasant people with work with. Great experience. More

by Jinah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Shin, Jamie Gonzales
Report | Print
Oct 15, 2021 -

Jim Falk Lexus of Beverly Hills responded

Customer satisfaction is our highest priority and we are delighted to see this feedback. Thank you for giving a shout-out to Jamie! We hope that you absolutely love your new vehicle. - Jim Falk Lexus of Beverly Hills team

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