Jim Falk Lexus of Beverly Hills

First let me say that I have never had a good experience at a car dealership regardless of carmaker. But I just picked up my new IS250 from Jim Falk Lexus in Beverly Hills and couldn’t be more pleased with at a car dealership regardless of carmaker. But I just picked up my new IS250 from Jim Falk Lexus in Beverly Hills and couldn’t be more pleased with the entire experience. Morgan Osegueda (internet sales) was courteous and professional, answering all of my questions with great patience. I am not one who deals well with typical sales tactics so I appreciated his straightforward manner. And I found his low-key demeanor helpful in getting me through the whole process as car leasing/buying is usually very stressful for me. I was also impressed with (finance manager) Bianca White. She explained everything quickly, but thoroughly, making it a painless process as well. I kept waiting for the ‘other shoe to drop’ but it never did. No high pressured sales pitches here. I highly recommend this dealership and look forward to visiting their service dept. too. More

I enjoyed my experience at this Lexus dealership. The used car prices were excellent. The sales personnel was very personable and professional. I was an out of state buyer and I really appreciated my sa used car prices were excellent. The sales personnel was very personable and professional. I was an out of state buyer and I really appreciated my sales person, Tana Harrison for picking me up personally at the airport. More

I just moved to LA and needed to buy a car quickly. I looked online and had my heart set on a BMW 5-series. After 3 disastrous run-in's with BMW dealers across SoCal, I decided on a GS350. I bought a looked online and had my heart set on a BMW 5-series. After 3 disastrous run-in's with BMW dealers across SoCal, I decided on a GS350. I bought a CPO from Jim Falk and had a great experience. Marc Rose and Morgan Osegueda were attentive, communicative, honest, and most of all, not pushy. The car also handled better than other CPO's I saw around LA, which tells me that Jim Falk CPO's are actually certified, not just labeled as certified. Other dealerships seemed more interested in nickel-and-dime conversations, whereas Marc and Morgan were interested in getting me in the right car. Marc is/was always available, even working on Father's Day. For a first-time buyer he and Morgan made things easy and comfortable. If you are looking for a CPO Lexus, I'd recommend Marc and Morgan to anyone looking for an attentive and honest sales team. More

This dealership was very nice, quick, and all the representatives truly embodied what it means to sell Luxury brand cars. Sergio was very funny, Kip worked with me on the numbers to my satisfactio representatives truly embodied what it means to sell Luxury brand cars. Sergio was very funny, Kip worked with me on the numbers to my satisfaction, and Kathleen explained the finance process in a way that made me feel very happy and secure leaving with my new lease. More

I researched several cars before deciding to purchase a certified used Lexus RX350. I contacted Morgan Osegueda from Jim Falk Lexus of Beverly Hills and can honestly say this was my best car buying experi certified used Lexus RX350. I contacted Morgan Osegueda from Jim Falk Lexus of Beverly Hills and can honestly say this was my best car buying experience. Morgan was polite, efficient and professional. Great price and financing! More

It is an absolute delight to recommend Jim Falk Lexus of Beverly Hills to anyone who is even remotely considering a new car purchase. In a day and age when truly excellent service is becoming the exception Beverly Hills to anyone who is even remotely considering a new car purchase. In a day and age when truly excellent service is becoming the exception, rather than the rule, the folks at Jim Falk Lexus completely shattered that myth! When it comes to making a major purchase I am somewhat rigorous in terms of doing my research and having gone online and test driven every luxury sedan that I might be interested in I decided to purchase a GS 350. The issue then became "Where can I get the best overall value in terms of purchase price, terms, financing, and service?" After contacting and visiting several Lexus dealers in the region, I came away with two distinctly different types of experiences. There were two dealerships where I was definitely exposed to the "hard sell" and I am about the last person who responds positively to that approach. Thinking that I would probably not be able to find a good deal at any dealership in a Beverly Hills zipcode, a member of my family strongly encouraged me to contact the internet sales division of Jim Falk Lexus and I accessed them via the internet. I was contacted by Morgan Osequeda and over the next couple of hours and days we negotiated via email and over the phone before I ever entered the dealership. Throughout the entire purchasing process Morgan totally read me correctly and was informative without ever being pushy - at all. He never acted like he was doing me a favor which is quite refreshing in the sometimes snooty world of luxury sedans! As a sales person, this guy is a keeper! Having figured out the exact model I wanted he and Sales Manager Kip Miles found the car configured precisely the way I wanted it and with some modest shipping charges it arrived a week later, as promised. Morgan called me literally within 15 minutes of the car's arrival and I went in the following day to close the deal. From there, I worked with Orod Makou and Kathryn Marenzi, both of whom helped tremendously in terms of explaining the various warranties and what would or would not make sense for me. I could not have been happier with the terms they agreed to and with the friendly and professional manner in which they assisted me. I typically enjoy the art of the deal, with apologies to "The Donald", and the folks at jim Falk Lexus in Beverly Hills made this the most enjoyable car-buying experience in my entire life. The contrast between one of the other dealers and Jim Falk was astounding when it came to negotiating various aspect of this purchase. For example, when negotiating with one dealer, it became clear that I would be able to get a good price on the car but that they were going to gouge me in terms of any after-sale accessories such as upgrading the wheels. One dealer quoted me over $ 2,000.00 ABOVE the retail price for a particular set of rims. I thought to myself, if this is how they are treating at the time of purchase, how are they going to treat me when I need service after the purchase. My experience with Jim Falk Lexus on the same issue was 180* different. I obtained the exact rims from them for significantly less than retail in order to sweeten the deal. Jorge in parts was able to find the wheels I wanted and had them hot-freighted to the dealership, at no extra cost to me, and put on my new GS 350 just one day after I purchased the car! Now THAT'S SERVICE ! It is obvious to me that everyone at this dealership clearly sees themselves as part of a larger team and I as the client am the clear beneficiary of their work ethic, creativity, genuine friendliness, and now feel like part of the same family and was welcomed as such as I took possession of my new car. These folks have an incredible business model and it clearly is working for them. They have earned my trust and I am certain that they will not take that trust for granted. I simply cannot thank enough all of those involved who assisted me in making this purchase. If you want a great deal, inspired service that will easily meet and likely exceed your expectations, blended with a group of professionals who have exceptional knowledge about their excellent product, this dealership is the place to go ! The best summary I can offer is this: I am already looking at purchasing another car for my wife from this dealership. Sincerely, Dr. Gary Brown More

What a surprise to find a competitive Lexus dealership in Beverly Hills, CA. The pricing was excellent. Blaine Gray spent time showing my wife and I the cars available and with no pressure. I went on line Beverly Hills, CA. The pricing was excellent. Blaine Gray spent time showing my wife and I the cars available and with no pressure. I went on line and found what I wanted and negotiated price and loan rate on the phone. By the time I arrived for the final signing everything was ready. More

The dealer was freindly and cetious. We came in to shop and compare never expecting to make a deal happen. Blaine made the deal happen in th price range we wanted. It was a pleasure working with Blaine an and compare never expecting to make a deal happen. Blaine made the deal happen in th price range we wanted. It was a pleasure working with Blaine and we were going to go to BMW after him but never needed to. I would shop with Lexus again and work with Blaine. More

My apology for my late response in regards to my experience with your dealership on Apr-16-10; I’ve been working long hours and go home to tons of home-work. First of all I would like to say that experience with your dealership on Apr-16-10; I’ve been working long hours and go home to tons of home-work. First of all I would like to say that Mr. Arthur Rostomyan and his team at the Jim Falk Lexus Service Department on Robertson Blvd. I believe that Mr. Rostomyan is a role model for your dealership! He has demonstrated: 1) Vast knowledge of my vehicle 2) Exemplary Customer Service 3) Prompt follow-up phone calls 4) And an amazingly humble demeanor. I have dealt with other dealership but none can compare to the service I received from Mr. Rostomyan and his team. Lexus is very fortunate to have him apart of this dealership and I will continue to recommend this particular dealership to my friends and family members. Thank you for the experience! Tisha Plummer More

Very pleasent experiance, friendly and helpful salesman. He was helpful in trying to locate the exact vehicle that I wanted and he was helpful in getting me a fair price. He went well beyond the call to dut He was helpful in trying to locate the exact vehicle that I wanted and he was helpful in getting me a fair price. He went well beyond the call to duty when he personally delivered the car late at night More