Jim Falk Lexus of Beverly Hills

I originally was drawn to Jim Falk Lexus by the 20% discount coupon that I received by mail. I called and was scheduled for the next day. They did the service in a timely fashion. They were frendly , discount coupon that I received by mail. I called and was scheduled for the next day. They did the service in a timely fashion. They were frendly , efficent and thorough. I would definetly recomend the Dealership and especially Manny as a contact for any Lexus owner. The comfort and ambiance and effeciency of the Lexus dealerships is a great magnate for loyal customers. Thank you for making a chore a pleasant experience. More

Arthur Rostomyan of Jim Falk Lexus in Beverly Hills has taken care of my Lexus RX 330 for several years. With his superior customer service and personal touch he keeps me coming back to the dealership for taken care of my Lexus RX 330 for several years. With his superior customer service and personal touch he keeps me coming back to the dealership for service, even though there are other dealerships much closer to my home. More

I've been the Executive Vehicle Coordinator for northrop Grumman Corporate Transportation Office For over 21 years. I delt with dealerships and there service agents for sometime, and i have found the Jim Fa Grumman Corporate Transportation Office For over 21 years. I delt with dealerships and there service agents for sometime, and i have found the Jim Falk service with mike K. to be the best out of all of them. More

I brought my car in because one of the speakers was buzzing. They evaluated the noice and determined it was under warranty. So they ordered the speakers first so I wasn't without my car for too long. buzzing. They evaluated the noice and determined it was under warranty. So they ordered the speakers first so I wasn't without my car for too long. Then I brought it in once the speakers were arrived. I got a loaner car but didn't need it as it only took a few hours. Plus they washed my car. Great experience as usual! More

MIKE KASABYAN PROVIDED ME EXCELLENT SERVICE, WHEN I TOOK MY CAR IN. I WAS VERY PLEASED WITH HIS OUTSTANDING CUSTOMER SERVICE, THE WAITING PERIOD WAS AT MINIMAL, I HIGHLY RECOMMEND JIM FALK LEXUS FOR SERVICE MY CAR IN. I WAS VERY PLEASED WITH HIS OUTSTANDING CUSTOMER SERVICE, THE WAITING PERIOD WAS AT MINIMAL, I HIGHLY RECOMMEND JIM FALK LEXUS FOR SERVICE AND PURCHASE!! MIKE WAS A PLEASURE AND VERY PLEASANT TO DEAL WITH!! More

I bought my IS 350 from Jim Falk Lexus, and have had a I bought my IS 350 from Jim Falk Lexus, and have had a great experience with the service department. If you can get Arthur at the Robertson locatio I bought my IS 350 from Jim Falk Lexus, and have had a great experience with the service department. If you can get Arthur at the Robertson location, you are lucky -- A+ customer service all the way around. Others may be good as well, but Arthur is on the ball, works hard, contacts me preemptively when appropriate, takes initiative to address potential issues, etc. etc. and etc. More

Arthur has been great and consistent with his service from day one. He makes sure things run smoothly from start to finish. He is honest and very efficient. I enjoy dealing with him. I wish I would have from day one. He makes sure things run smoothly from start to finish. He is honest and very efficient. I enjoy dealing with him. I wish I would have met him sooner. I will not take my car for service anywhere else as long as he is around! More

We are long-time customers at Jim Falk Lexus and our experience with the dealership has always been exceptional. Our service rep, Mike Kasabyan is helpful, friendly and efficient. He calls with question experience with the dealership has always been exceptional. Our service rep, Mike Kasabyan is helpful, friendly and efficient. He calls with questions, estimates of further work needed and promptly lets us know when the car is finished. We have no complaints about the way our service has been handled and would recommend this dealership without reservation. More

My experience with Jim Falk Lexus has and continues to be one of the best, starting with the sales personnel (in my case, it was Michael -- last name unknown) to the service personnel. I am very happy with m one of the best, starting with the sales personnel (in my case, it was Michael -- last name unknown) to the service personnel. I am very happy with my vehicle and the service that Michael provided at the time of purchase. In addition, Michael Kasabyan has provided me with great assistance in the service department. He carefully listens to my concerns and is of great assistance throughout my visits. I could not have asked for a better service representative! More

We came to Lexus Beverly Hills to buy a car because the internet prices were better than any other dealership. We were greeted by Alex right away and he immediately started showing us the inventory. Afte internet prices were better than any other dealership. We were greeted by Alex right away and he immediately started showing us the inventory. After I found the car I liked, we began the "negotiation" process. I felt like he was very fair and a great salesman to work with. We began to narrow down the price and we got it down to a $250 dollar difference. I am sorry to say that the manager above Alex was not able to meet us on the price we offered. That left a sour taste in my mouth because I don't understand how $250 makes a big difference to an auto dealership. Other than that I am 100% satisfied with my experience. Michael Heredia has been a pleasure to work with and has always answered any question I have or concern along the way. I feel very taken care of so far and I look forward to doing more business with them in the future. More