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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,268 Reviews
Call Service Center (770) 685-6704

4,268 Reviews of Toyota of McDonough - Service Center

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October 27, 2023

My problem with dealers ship is I don't trust there work. This is first time I dident have a problem. It's either loose wheels, chiped wheels, always something. Make appointment does no good really, you n More

by oldtimer6566
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond Persaud
3.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Jim Ellis Toyota of McDonough responded

Oldtimer6566, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

October 27, 2023

Service Advisor was knowledgeable and customer service was exceptional. Atmosphere was very friendly and relaxed More

by BIGDAWGMCD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Aynalem
Report | Print
Oct 31, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Bigdawgmcd! Thanks again for your business! Take care!

October 26, 2023

Excellent, polite, easy and smooth I got there so much earlier than my appointment and I was attended without inconvenience More

by andreacsg
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Johnson
Report | Print
Oct 29, 2023 -

Jim Ellis Toyota of McDonough responded

Andreacsg, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

October 26, 2023

Great customer a service and I love the service video whil car is In shop More

by JTATL30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2023 -

Jim Ellis Toyota of McDonough responded

Jtatl30, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

October 26, 2023

Excellent service sometimes now have 1 hour oil change but if you need quick 1 More

by PATRICIAHUEY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sylvia
Report | Print
Oct 29, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

October 26, 2023

Great service and very friendly staff. They sent a video of the inspection and exactly what needed to be serviced. More

by Kvaghela1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Kvaghela1! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

October 25, 2023

I was able to get a same day appointment. They got me in an out fast! More

by Stephanie.dixonpurl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

October 25, 2023

Got my car serviced. Oscar was professional and nice. I wish you could come down on the service charge More

by VASTGROUPUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Vastgroupusa! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

October 25, 2023

They need to do better at returning phone calls. Other than that it’s a great place. More

by CHAVARRIA9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Oct 29, 2023 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

October 25, 2023

I really liked the recorded assessment of my vehicle by the technician. The service was quick. Duele was very friendly and expedient. The only negative was my rim was scratched and the tire pressure was More

by MJQUICK2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duele
Report | Print
Oct 29, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Mjquick2005! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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