Toyota of McDonough - Service Center

I came in to simply replace the battery in my car that was dying. (Unfortunately, I couldn’t get into Sam’s Club!! My mistake!) While waiting I got a call from someone named Mariah who said that the deale was dying. (Unfortunately, I couldn’t get into Sam’s Club!! My mistake!) While waiting I got a call from someone named Mariah who said that the dealership was very interested in buying my car. She asked if I had a number in mind to sell. I told her I wanted a new Porsche and would love $50k. She said she couldn’t do that but had a Black Friday special and would love to have me come to the VIP desk to discuss a number. After being transferred to 3 different sales people, I was finally sent to the back where some lady who said she’ll give me the Blue Book value!! Bottom line: WHY ARE YOU WASTING MY TIME WITH BAIT AND SWITCH TACTICS??!!! I was very comfortable sitting and waiting for my car and I had to deal with this xx. Do better, please!!!!Also, I was quoted on the phone a price for the battery. When I came in and asked to use a coupon, I was told that the coupon would make the price of the battery more expensive because the price quoted was a sale price. Again, bait and switch. And finally, I was not able to use my Toyota rewards card. Why wasn’t that information sent out to customers? Corporate greed, I guess. It is what it is. I needed a battery so I didn’t have other options on Thanksgiving Eve. Whew. More

I had multiple questions for Victoria and she was able to address my questions and concerns with the technician and allay my stresses by giving me as much information, as possible. address my questions and concerns with the technician and allay my stresses by giving me as much information, as possible. More

I had to bring my car into the dealership because of contaminated fuel. Raymond was extremely helpful and very pleasant. He kept me updated with the findings. We need more people like Raymond with Gre contaminated fuel. Raymond was extremely helpful and very pleasant. He kept me updated with the findings. We need more people like Raymond with Great Customer Service skills. Thank you More

I would like to thank Mr. Leon and Mr. Ali for getting us into our 2024 RAV4, Everything was done with Excellent Customer Service, from the beginning to the end. I will recomm Leon and Mr. Ali for getting us into our 2024 RAV4, Everything was done with Excellent Customer Service, from the beginning to the end. I will recommend Jim Ellis and Leon and Ali to my friends and family that’s looking to buy. Thanks to Zack in Finance for getting us approved More

They were so sweet and caring when it came to help me. Definitely would recommend to potential buyers! Definitely would recommend to potential buyers! More

Received email following day stating I missed my appt and ty o reschedule. Called the number to speak to Service dept and some guy who answered seem exasperated that I called to tell I was at appt and eventu ty o reschedule. Called the number to speak to Service dept and some guy who answered seem exasperated that I called to tell I was at appt and eventually told me nothing they could do about it. Called yo speak to GM but received no call back yet. May not come back due to rudeness by someone in service and no call back from GM. Do not care about me...I don't care about you. More

It was the best of my lifetime, and I am 65 years old Everyone was pleasant and seemed committed to excellence service Everyone was pleasant and seemed committed to excellence service More

The service was great. Good costumer service the waiting time was ok, i can réfère someone to Toyota Good costumer service the waiting time was ok, i can réfère someone to Toyota More

A very professional and welcoming environment. I would definitely recommend this dealership and have to many more people. Thank you for my 2023 Corolla. - Dalton Lowery Jr I would definitely recommend this dealership and have to many more people. Thank you for my 2023 Corolla. - Dalton Lowery Jr More

The staff is friendly and knowledgeable and appears to care about their customers. The dealership is also very clean and well kept. care about their customers. The dealership is also very clean and well kept. More