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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,268 Reviews

4,268 Reviews of Toyota of McDonough - Service Center

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November 30, 2023

All around great customer service and help Oscar is very helpful explaining and helpful coffee service is great More

by Vinay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Jim Ellis Toyota of McDonough responded

Vinay, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 29, 2023

Great communication. Excellent customer service Excellent Knowledge. Efficient diagnostic services with timely completion of services. More

by KIMISENOUGH
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
Dec 01, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Kimisenough! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 29, 2023

It was okay, just a little to long. It took almost 2 hrs for a tire rotation. More

by deneshaclinch
Recommend Dealer
Yes
Dec 01, 2023 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

November 29, 2023

She was thoughtful, caring and thorough. While she isn't my normal service advisor that I typically go to see, she was great to work with during this visit. More

by schauer.chris
Recommend Dealer
Yes
Employees Worked With
Victoria
Dec 01, 2023 -

Jim Ellis Toyota of McDonough responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 29, 2023

No David wasxgood. Service was fast David was helpful and ilove the coffee shop u have More

by TMCWATTY
Recommend Dealer
Yes
Employees Worked With
David Ray, David Ray
Dec 06, 2023 -

Jim Ellis Toyota of McDonough responded

Hi Tmcwatty, thank you so much for your positive comments about Jim Ellis Toyota of McDonough! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 29, 2023

A scheduled appointment for a headlight adjustment and check for a possible leak took over 7 hours. More

by JHM215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reid Millikan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Jim Ellis Toyota of McDonough responded

Jhm215, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. We take our customers’ comments seriously so we hope that you’ll give us a call at (770) 746-9374 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

November 29, 2023

Excellent service dept. Saved me some money on oil changes as I had never been told that I only needed oil changes every 10,000 miles rather than every 5,000 miles. More

by LM6268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Lm6268! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 28, 2023

The Jim Ellis dealership did a great and timely job on my car,a 2012 Camry. More

by d_topps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, D_topps! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 28, 2023

Expert service and very efficient at his job. Made sure that I knew all the maintenance needed coming up as well More

by AndreCalcorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Andrecalcorn! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 28, 2023

At the beginning of there was a little misunderstanding, but it was corrected through out the service writing More

by AleXavier
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raymond Persaud
Dec 01, 2023 -

Jim Ellis Toyota of McDonough responded

Alexavier, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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