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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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December 19, 2023

Stated car was washed car was not washed no one followed up to make sure service was complete I set for an additional hour after the oil change waiting for someone to alert me unacceptable. I loved the fact More

by rosalynlogan177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Dec 23, 2023 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

December 18, 2023

Showed lack of concern only was concerned about how to gain extra money for services More

by Lelliott87le@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t see the young lady name that worked with me
Dec 23, 2023 -

Jim Ellis Toyota of McDonough responded

Lelliott87le@gmail.com, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

December 15, 2023

Everyone in the service center (especially Katie) is super respectful and honest. Feeling like they are looking out for my best interest is extremely valuable. Kudos to all of them. More

by Sportsfan5150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Sportsfan5150! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 15, 2023

Excelente muy buen servicio lo recomiendo Oscar es unos de los mejores que me a tocado trabajar More

by SAILCONDADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Jim Ellis Toyota of McDonough responded

Sailcondado, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 15, 2023

Jim ellis toyota of mcdonough is the best place to purchase a new vehicle...very professional and helpful ..for a new vehicle with great deals see mr.david Washington... More

by travislindsey1717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason
Dec 19, 2023 -

Jim Ellis Toyota of McDonough responded

Travislindsey1717, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 14, 2023

Service Rep was very personable and informative at drop off and pick up. I was impressed More

by ANN.ALBERSTADT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Jim Ellis Toyota of McDonough responded

Ann.alberstadt, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 14, 2023

Good customer service, I drive eight miles out of my way to bring my truck here. More

by KIPROB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Kiprob! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 13, 2023

Mr Johnson is always a pleasure to work with. I appreciate his kindness and professionalism . Please Thank him for me More

by Cathy Butts
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Cathy Butts! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 10, 2023

This dealership always provides efficient and professional services. I am always highly satisfied with each of my experiences at this dealership. More

by NIKKIQ747
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Nikkiq747! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 09, 2023

Clean waiting area, fresh coffee, kind employees. reasonable waiting time,Recommend for your Toyota service five stars. More

by poushangi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Jim Ellis Toyota of McDonough responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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