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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews
Call Service Center (770) 685-6704

4,275 Reviews of Toyota of McDonough - Service Center

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January 17, 2024

Was sold a battery that I didn't need, they told me it wouldn't hold a charge when fixing alternator, but it was charged and is holding at 13 volts More

by Ckpetrelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond Persaud
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Jim Ellis Toyota of McDonough responded

Ckpetrelli, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. We would like to have a better understanding about your experience. Please reach out to us at (770) 746-9374 at your earliest convenience and we will do our best to resolve this with you.

January 17, 2024

I appreciate the care and concern Oscar showed me. He helped me with financing when I couldn't afford the recommended service. I really enjoyed the text update service. That is an awesome feature! More

by nhigh1913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Nhigh1913! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 17, 2024

Friendly welcoming good customer service amazing team members it's always a pleasure I'm glad chose Toyota McDonough.. More

by andrealewis7272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Andrealewis7272! Thanks again for the positive feedback, and we hope that you have a great day!

January 17, 2024

Not bad in custom service the mechanic are very knowledgeable custom service could be more informative about whats going and under standing the issue. More

by standtall505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
3.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Standtall505! Thanks again for your business! Take care!

January 17, 2024

Always a pleasure and treated so well by Oscar! Makes going to Jim Ellis a great experience. More

by CRAZY4MUSIC7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Crazy4music7! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 07, 2024

Always a pleasure working with Jim Ellis Toyota. Leon Poole very informative and thorough A pleasure More

by Cgrn411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2024 -

Jim Ellis Toyota of McDonough responded

Cgrn411, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 01, 2024

I contacted the service mgr with a complaint regarding lack of communication with a significant issue related to my car. Although he offered a discount, he didn't have the professional courtesy to meet wi More

by Alcos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2024 -

Jim Ellis Toyota of McDonough responded

We are sorry to hear about your disappointing experience with us at Jim Ellis Toyota. It's regrettable that your concerns about communication and the significant issue with your car were not adequately addressed, and we completely understand your frustration. Our team strives to provide exceptional service and clear communication throughout every step of the process, and it's disappointing to hear that we fell short in your case. Your feedback regarding the lack of in-person interaction upon your arrival is taken seriously, and I apologize for any inconvenience or disappointment caused. We value each customer's experience and take every opportunity to improve our service. If there's anything specific you'd like to discuss or if there's a way we can make this right, please don't hesitate to reach out to us directly. We truly appreciate your feedback, and it helps us in our continuous efforts to enhance our services. While we understand your decision not to return to our facility, I hope that in the future, we may have the opportunity to regain your trust and provide you with the exceptional service that we aim to deliver to all our customers. Thank you for sharing your concerns, and we wish you the best with your car repairs moving forward.

December 27, 2023

Waiting area is clean and spacious. Mr Johnson was friendly and very helpful. He updates you with the work status of your car. More

by op_rn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2024 -

Jim Ellis Toyota of McDonough responded

Op_rn, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 21, 2023

Went in for service and Reid was friendly and knowledgeable... while waiting I test drove a 2024 Rav 4 with Jeremaine and he was very friendly and knowledgeable as well... will be returning for More

by Nikki2g2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremaine
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Dec 23, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Nikki2g2! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 20, 2023

Everything was great. Reid kept me informed on everything that was happening. He also helped with getting cars to pull up outside. More

by DRENTEZHOWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Drentezhoward! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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